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Revenue Cycle Application Analyst Staff

Full Time; 80 Hours Per Pay Period, Day Shift

Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals ( and over 85 outpatient and specialty services ( , and Covenant Medical Group ( , our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.

Are you a highly organized and detail-oriented individual with a passion for providing exceptional support? Are you looking for a challenging yet rewarding opportunity to utilize your skills in a fast-paced environment? If so, we are excited to announce an opening on the Revenue Cycle Team at Covenant Health for a Scheduling Application Analyst. In this role, you can put your skills to work in ensuring the smooth and efficient operations of our appointment scheduling system while supporting our healthcare providers and patients. We are looking for someone with excellent communication and problem-solving skills, a strong understanding of scheduling processes, and ability to recognize improvement opportunities. If you are ready to join a dynamic team and make a positive impact on the lives of others, we encourage you to apply now.

Position Summary:

Under general supervision, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues.

Duties include:

-Monitor and maintain the appointment scheduling system to ensure its smooth and efficient operation.

-Provide exceptional support to healthcare providers and patients by promptly responding to inquiries and resolving issues related to the scheduling system.

-Troubleshoot and resolve technical issues related to the scheduling system, escalating to appropriate team members as needed.

-Maintain accurate records and documentation of all scheduling activities and communication.

-Communicate effectively with healthcare providers and patients to ensure their needs and preferences are accurately reflected in the scheduling system.

-Stay up-to-date with the latest scheduling processes and technologies, making recommendations for improvements as needed.

-Train and onboard new team members on the use of the scheduling system and best practices for providing support.

-Proactively identify and suggest solutions for potential scheduling conflicts or issues.

-Adhere to all privacy and security regulations in regards to patient information.

-Collaborate with other departments to resolve any scheduling system-related issues.

-Participate in team meetings and provide regular updates on scheduling system performance.

-Prioritize tasks and manage time effectively to meet deadlines and ensure timely resolution of issues.

-Maintain a positive and professional attitude while working in a fast-paces and high-pressure environment.

-Continuously demonstrate a commitment to exceptional customer service and satisfaction while aligning with Covenant Health goals and vision.

Familiarity with the following is a plus:

-Oracle Health Scheduling


+ Act as interface between the user, vendor, and systems programming and operations.

+ Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation. Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution.

+ Devise improvements to current procedures and develop test models of possible future configurations. Create test plans & scripts.

+ Perform workflow analysis and recommends quality improvements.

+ Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations

+ Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system.

+ Interface with user community to understand their security and business needs and implement solutions to accommodate them.

+ Ensure that user community understands and adheres to necessary procedures to maintain security.

+ Recommend standard policies and procedures for providing routine service.

+ Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year-end). Assist in operations scheduling.

+ Other duties/projects as assigned.


Minimum Education AS in computer-related field or equivalent combination of education and experience

Minimum Experience Minimum of five (5) years Information Systems or relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications). IT Project management experience preferred.Familiarity with the following is a plus: Oracle Health Scheduling.

Licensure Requirement Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.



ID 4017986

Facility Covenant Health Corporate


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Full time
Knoxville, TN

Published on 06/10/2024

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