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Manager, Practice (FT) Jonesborough, Greeneville, and Rogersville Urgent Cares

The Manager, Practice is responsible for offices with more complexity than that of an Office Manager due to size, specialties, and/or #locations of offices. Supervise and accountable for hiring, evaluation and discipline of staff. The Manager will remain proficient in all non-clinical staff positions to assist/fill-in, as necessary. This individual will implement the standardization of regional policies and procedures. The Manager will maintain compliance logs, MSRD sheets, incident reports, patient complaints, etc. The Manager will maintain bulletin board of required legal notices and bulletins. The Manager will maintain and report provider and staff time off and work and patient visit statistics. Additionally, the Manager will manage the provider schedule daily to accommodate all patients, as well as to manage “no-show” rate. 

The Manager will be accountable for meeting budget and understanding financial reports. The Manager will conduct monthly review of financials and RVU report with Director and providers. This individual will include providers in decision making, provide explanation, and opportunities. The Manager will review of P & L transaction detail report. Additionally, the Manager will manage variance to budget; hours worked/WRVU to budgeted target; employee salaries as a percent of net revenue to budgeted target; total provider costs as a percent of net revenue; variable/fixed cost per WRVU to budgeted target; ranking by specialty of WRVU to 50% or greater; and manage AR log the first day of following month – amount posted daily. This individual will manage processes according to cash control policies. The Manager will deposit all cash collected at least every three (3) days, or daily, if greater than $100 cash. If there is a discrepancy, the Manager must report from completed within 24 hours. The Manager will ensure missing encounters are maintained at target percentage or less. The Manager wil meet regularly with Regional Director, implement strategies and initiatives; trial best practices, assist with evaluating effectiveness, and report results as directed.

See Table of Organization.

​Bachelor's degree in Healthcare Administration or related field and five years physician office management experience preferred, or equivalent combination of education and experience.

Manager, Practice (FT) Jonesborough, Greeneville, and Rogersville Urgent Cares

Full time
Kingsport, TN

Published on 03/13/2020