The Manager, Operations and Communication Flow is responsible for the operations and accountability of internal transport courier activities, and PBX Operators. This individual serves as a customer service representative for his/her department reports to ensure customer satisfaction with quality of service. Participates in development and maintenance of policy and procedures and is accountable for compliance with all pertinent JCAHO Standards along with local, state, and federal regulations.

Management responsibility includes system, process, materials, fiscal, and human resources. Duties include comprehensive operational/fiscal day to day responsibility with emphasis on patient and team member satisfaction and retention. Interviews and hires staff for area and implements strategies to retain staff. Supporting, counseling, and empowering the unit team members are key functions to interfacing resources within the patient care delivery model. Provides leadership and guidance to assure that team members practice within established Ballad Health standards. Demonstrates knowledge of scope of role responsibility and/or licensure for all team members in area of responsibility. Evaluates and facilitates team member staffing resources to provide optimum patient care based on patient’s/facility’s needs. The Manager supports and promotes the policies and philosophies of Ballad Health in all daily activities. As part of the well-coordinated team, the Manager collaborates with the medical staff, administration, and other support departments to achieve the patient and family-care objectives. Manages the daily operations of the his/her assigned units including, personnel management, environmental monitoring, performance improvement, risk management, follow up on patient complaints and compliments, and helps assure that short-term problems are satisfactorily handled. Maintains positive customer relations as well as ensures the departments provide excellent customer service.

EDUCATION AND EXPERIENCE
Bachelor's degree in Business or another health related field required, Master's preferred. Experience in a healthcare environment preferred. Two to three years supervisory experience required.