Service Site Technical Manager
Support and Service
+ Exceptional focus on the customer experience
+ Engineering experience in high volume manufacturing
+ OEM management in a technical capacity
+ Understanding of failure analysis processes, tools and techniques for consumer electronics preferred
+ Experience in root cause analysis and corrective action plan development and execution
+ Ability to multi-task and run opposing priorities in a results oriented manner
+ Experience auditing compliance to required processes to assure safety, quality, customer satisfaction, and efficient operations
+ Working knowledge of statistics, and experience using quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, and GR&R
+ Experience defining Incoming Quality Control (IQC), Outgoing Quality Control (OQC) and field quality performance data to drive quality and efficiency improvements
+ Lean manufacturing training or experience preferred.
+ Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority
+ Knowledge of any of the following systems: Agile, SAP, Tableau, JMP and shop floor systems knowledge is a plus
The Site Technical Manager (STM) will monitor, maintain and drive improvements in high volume screening and repair solutions at contract manufacturer sites in the Americas. You’ll join a team of STMs tasked with driving innovative new service processes that will set the bar for quality in the service industry, while reducing our environmental impact, and improving the cost efficiency of service. - Be an advocate for the customer, making sure that their needs are represented across all divisions of the company. - Lead all site technical process performance and critical metrics, including test, inspection, quality, and repair processes. - Investigate site technical issues, from identification and root cause to a working solution. - Lead DOE cycles and development builds, repair line and process qualification - Maintain globally consistent processes, including line, equipment, headcount, process, quality and material plans. - Implement and validate process changes. - Find opportunities for process and quality improvement. - Support investigation and resolution of critical issues by channel, partner concern, and executive teams.
**Education & Experience**
BS/MS in engineering (manufacturing, industrial, or mechanical preferred)
+ 3+ years experience of manufacturing, process, or quality engineering in high-volume consumer electronics manufacturing environment
+ On site in Jeffersonville IN
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