Support Services Owner
AMS Client Operations
As a Support Services Owner, you will be accountable for client satisfaction and service level attainment. You will achieve business objectives by cultivating external client relationships, delivering recurring reviews of support metrics to client leadership, and recommending impact strategies. You will manage client service request escalations and escalate as appropriate. In this role, you will obtain approvals for change requests, prepare documentation, and lead weekly client change control call. You will work in technology applications to track issues, monitor resolution, and confirm process adherence. You will facilitate and coordinate package management. Lastly, you will collaborate with internal stakeholders to achieve client objectives.
**Auto req ID:**
Mgd Svcs - AMS
Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
EEO is the Law with Supplement (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)
E-Verify Participation (English)
Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)
Pay Transparency Nondiscrimination (English)
EEO is the Law with Supplement (Spanish) (https://www.cerner.com/-/media/801186E054394473A0E1380768F3FE47.ashx)
E-Verify Participation (Spanish)
Right to Work (Spanish) (https://www.cerner.com/-/media/96E03778704E4492B394F95521A0B7E8.ashx)
Pay Transparency Nondiscrimination (Spanish)
+ At least 6 years total combined related work experience and completed higher education, including:
+ At least 1 year healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
+ At least 5 years additional work experience directly related to the duties of the job and/or completed higher education, including
+ Bachelor's degree
+ Willing to participate in on-call rotation as needed
+ Willing to travel up to 60% - 100% as needed
+ Willing to work additional or irregular hours as needed and allowed by local regulations
+ Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
+ Perform other responsibilities as assigned
**Relocation Assistance Available:**
Hybrid or Remote
Support Services & Operations
**Working Environment Description:**
This position offers a Hybrid or Remote working environment. Meaning if you live within a metro area of a Cerner office, you will split working time between a Cerner office and remote. If you are not within a metro area of a Cerner office, you can live and work in your current geographical location and work primarily remote. #LI-Hybrid #Remote