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PBX Operator (Part Time)

Location

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description

To direct and assist guest and associates with communication needs in accordance with Omni Standards

Responsibilities

Essential Functions:

  • Handling incoming and outgoing phone calls
  • Direct phone calls to appropriate Personnel
  • Assist all guests and associates
  • Omni Prompt Response Help Line
  • Wake-up calls
  • Responding to guest requests
  • Learn and disseminate basic hotel information
  • Be knowledgeable of procedures and techniques necessary for the smooth operation of the department
  • Display good customer service skills
  • Possess a working knowledge of computers
  • Display an excellent phone manner
  • Route emergency calls appropriately
  • Relay or route written or verbal messages
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment


Tools and Equipment:

  • Telephone and keyboard, pen/pencil, photo-copying machine, computer and printer, file folders, filing cabinet, facsimile machine

Working Environment:

  • Interior of hotel, in normal office conditions.



Qualifications

  • Computer skills required.
  • Must have the ability to work alone, with others, and remain at work station for entirety of shift.
  • Must be able to work a flexible schedule including, weekends and holidays.
  • Must have customer service experience with excellent written and especially verbal communication skills.
  • Must be able to sit for extended periods of time.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
applicationassistance@omnihotels.com .

PBX Operator (Part Time)

Full time
Hilton Head Island, SC

Published on 10/05/2019