The Business Process Consultant will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance working with customers to achieve their business outcomes in ITSM (IT Service Management). This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement. The BPC will be accountable to work with and advise clients on managing the business change required within the client’s organization. Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.
For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.
+ Minimum 5 years consulting experience in ITSM related process and tool implementation projects.
+ Minimum 5 years experience in process definition, improvement and re-engineering.
+ Minimum 5 years experience developing requirements documentation, project artifacts and process documents.
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
+ ITIL v3 or v4 Managing Professional or Strategic Leader Certification
+ Agile Scrum Product Owner Certification
+ Business Process Management (BPC) training/certification
+ ServiceNow CSA (Certified System Administrator) and ITSM Fundamentals Certifications.
+ Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
+ Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
+ Extensive experience in process management competencies.
+ Proven ability to work independently and as a team member
+ Strong experience in requirements gathering, story writing, test plan development and working on projects using agile methodologies and best practices.
+ Desire to add value to the client and Accenture above and beyond the role
+ Proven experience identifying solutions that align to ITIL best practices including defining and deploying “future state” ITSM Process for clients aligned to the ServiceNow platform.
+ Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
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Unless expressly indicated, this role is not open in the state of Colorado.