SENIOR SYSTEMS ANALYST, IMPLEMENTATION LABRATORY
Description
Job Summary:
SR SYSTEMS IMPLEMENTATION ANALYST - LAB - Under the supervision of the IT Director, the Senior Systems Implementation Analyst - Lab applies analytical skills to requests for IT service - which may be high level and / or lacking in detail - to define and document requirements to satisfy IT customer objectives. The focus of this position is to be the key contact for all Laboratory applications and to be the liaison between the lab and other project teams. This individual will apply proven communication, analytical, and problem solving skills to help maximize the benefit of IT system investments. This includes working with customers to develop a charter, project scope statement, detailed requirements, work break down structure and may include project implementation.
Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.
TECHNICAL STANDARDS
Essential Functions: Defined as duties specific to the job, that, if removed, would change the entire purpose of the job; to include the Essential Physical Demands and Essential Working Conditions of this position.
+ Core Essential Functions:
+ Regular, consistent, on-site, and timely attendance.
+ Strategic Delivery of Information Services
+ Ensures that all informational services performed and delivered fully supports the vision, mission and strategic objectives of both the organizational and departmental strategic plan.
+ Customer Service
+ Consistently demonstrates exemplary customer service skills and communications at all levels.
+ Build customer confidence in information services delivered by responding to customer needs in a timely, delightful and empathetic manner.
+ Data Quality and Integrity
+ Ensures that all data delivered, regardless of the delivery method, e.g. electronic, digital, hardcopy etc. is 100% accurate, concise and reliable.
+ Develop and employs data monitoring and testing methods to ensure data integrity.
+ Reinforces data quality standards by guiding and monitoring customers in the use of best practices that will support and maintain data integrity.
+ Accountability
+ Assumes responsibility for all facets of individual job performance and the subsequent impact of the delivery of information services.
+ Initiates corrective action and communications to rectify performance or delivery issues.
+ Active in the process re-engineering and involved in change management.
+ Software Application Administration
+ Manages assigned software applications by supporting and guiding customers in the maintenance of software functions, tools, tables or dictionaries.
+ Responds to and logically troubleshoots / debugs software problems.
+ Identifies and resolves or escalates and communicates operational failures to the necessary parties, e.g. technical services, vendors, IT Management, stakeholders etc.
+ Gathers, analyzes, recommends and submits software application enhancements to vendors with stakeholder approval.
+ Assumes responsibility and acts as project manager for all software application upgrades, patches / or STI activities.
+ Proactively monitors the performance of software applications or related services, e.g. ad hoc files, databases, etc., and resolves or escalates any problem situation.
+ Business Analysis
+ Interprets, analyzes and documents customer business practices and workflows as they relate to the implementation and delivery of new information products or services.
+ Seek business process improvements by working with customer to identify best practices and / or software application and optimization and enhancements.
+ Exercise creativity and resourcefulness to gather information; network with fellow vendor clients; conduct product searches; pursue software application enhancements in the pursuit of business process solutions.
+ Recommend, document and communicate business practice resolutions.
+ Acquire stakeholder sign-off; develop project charters and complete preparations for implementation and / or transition
+ Accountable for the achievement of results.
+ An agent for transformation.
+ Works with management and Human Resources staff to enhance processes and define new responsibilities for employees working in the re-engineered processes.
+ Instrumental in process re-engineering and involved in change management.
+ Achieves the results specified in the requirements documents.
+ Project Management
+ Understands and utilizes project management principles to facilitate implementation and delivery of new information products or services and may be assigned project manager role.
+ Conducts project management activities in accordance with the departmental project management model.
+ Employs the use of project management tools, when applicable, to facilitate the implementation and delivery of new information products or services.
+ Participates in the management of information and or as outlined in the JCAHO Standards if appropriate
+ Contributes to Information Management planning.
+ Contributes to the maintenance of confidentiality and security.
+ Contributes to the effective management of processes.
+ Provides decision support information.
+ Contributes to making knowledge based information readily available.
+ Contributes to maintaining the integrity of the patient medical record.
+ Specialty Essential Functions:
+ Assures all related activities for support of the Sunquest Laboratory System and the IMPAC Power Path pathology systems are performed.
+ Responsible for diagnosing, repairing, maintaining and upgrading lab and associated hardware and software to ensure optimal performance.
+ Assures backups and archives are completed as required.
+ Assures integration of the Lab Information System and the Pathology Information System with the hospital information systems.
+ Ensures quality of data by assuring proper entry of orders and results.
+ Plans for and supports initiatives to establish and maintain physician information exchange.
+ Assures information technology requirements for CAP are met.
+ Assists with strategic planning of laboratory initiatives to support the goals and objectives of Excela Health.
+ Plans for enhanced automation of the lab.
+ Marginal Functions: Defined as duties that are not essential in nature and do not take a considerable amount of time to complete (less than 10%).
+ Performs other duties as required.
+ Required Skills and Knowledge: Minimum level of education, skills and abilities necessary in performing the job.
Education:
+ Completion of Bachelor’s Degree in Information Technology or Related Field
Certification / Licensure / Regulation:
+ Act 34-PA Criminal Record Check from the PA State Police system
Prior Experience:
+ 5 years’ experience in IT analysis and applications system environment.
+ Proven experience with managing projects.
Other Skills and Abilities:
+ Knowledge of basic Office Equipment such as copier, fax machine, etc.
+ Proficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs
+ Proficiency in Microsoft Office including Outlook
+ Strong leadership ability, independent thinking and decision-making ability; analytical problem solving skills, sound judgment; excellent oral and written communication skills, must be able to function in a team environment.
+ Ability to multi-task and prioritize assignments
+ Prepared to continually expand and maintain job knowledge and skills to adapt to the ever changing needs of customers. Willing to respond to off hour’s emergency requests for IT application support. Able to travel out of town and participate in overnight travel for education classes, conferences and site visits when needed.
Preferred Factor:
These are job related enhancements that are preferred or would benefit the performance outcome of the job but are not essential or required for the job to exist.
+ Master’s Degree in IT, Business, or related field
+ Prior health care experience preferred. Prior Laboratory Information Systems experience. Prior experience with Sunquest Laboratory systems and IMPAC Power Path pathology systems PMP Certification preferred.
The above job descriptive information is intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an exhaustive list of all duties and responsibilities, as an employee may be assigned other duties other than described in this document.
+ Essential Working Conditions:
Constantly = (5 1/2 to 8 hours or more) or 200 reps/shift
Occasionally = (1/4 to 2 1/2 hours) or 2 - 32 reps/shift
Frequently = (2 1/2 to 5 1/2 hours or more) or 32 - 200 reps/shift
Rarely = (Less than 1/4 hours) or < 2 reps/shift
Sedentary Work -
Exerting up to 10 pounds of force occasionally.
Light Work -
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly.
Medium Work -
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force occasionally.
Heavy Work -
Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly.
Very Heavy Work -
Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds or force frequently, and/or in excess of 20 pounds of force constantly to move objects.
Working Conditions:
Never
Heights
Use of Vibrating Tools
Operates Heavy Equipment
Use of Lifting/Transfer Devices
Rarely
Extreme Noise (> 85 dB)
Extreme Cold
Extreme Heat
Occasionally
Mechanical Hazards
Operates Vehicle
Rotates all shifts
10 - 12 hour shifts
Frequently
Overtime (more than 8 hrs. /shift, 40 hours/week)
Confined Spaces-Cramped Quarters (Labeled)
Constantly
On Call
8 hour shifts
Protective Equipment:
Never
Respirator-Breathing Equipment
Eye
Head (hard hat)
Hearing
Hands
Feet, Toes
Body
Occupational Exposures:
None
VII. Essential Physical Conditions:
Marginal
Frequently = (2 1/2 to 5 1/2 hours or more) or 32 - 200 reps/shift
Essential
Occasionally = (1/4 to 2 1/2 hours) or 2 - 32 reps/shift
Constantly = (5 1/2 to 8 hours or more) or 200 reps/shift
Rarely = (Less than 1/4 hours) or < 2 reps/shift
Physical Demands:
Never
Climbing Ladders
Kneeling
Rarely
Climbing Stairs
Occasionally
Squatting (Crouching)
Bending (Stooping)
Use of Forceful Hand Grasp
Frequently
Fine Finger Manipulation
Hand / Arm Coordination
Pushing / Pulling
Sitting
Walking
Standing
Keyboard/Computer Operation
Sensory Requirements:
Rarely
Feeling (Sensation)
Color Vision
Constantly
Seeing Near-with Acuity
Over Shoulder Work:
Occasionally
Pulling or Pushing Objects Overhead
Reaching Above Shoulder Level
Lifting: floor to standing position:
Never
30 - 49 pounds
50 pounds
> 50 pounds
Rarely
20 - 29 pounds
Occasionally
10 - 19 pounds
Lifting: waist to shoulder level:
Never
30 - 49 pounds
50 pounds
> 50 pounds
Rarely
20 - 29 pounds
Occasionally
10 - 19 pounds
Lifting: shoulder to overhead:
Never
20 - 29 pounds
30 - 49 pounds
50 pounds
> 50 pounds
Rarely
10 - 19 pounds
Qualifications
Education
Required
+ Bachelors or better in INFORMATION TECHNOLOGY
Experience
Required
+ 5 years: 5 years Experience in IT analysis and applications system environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)