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JPMorgan Payments - Merchant Services - Relationship Manager - Vice President

Reporting to the Executive Director of Relationship Management within Merchant Services, this individual will primarily be responsible for a select portfolio of global large corporate clients. The individual will partner closely with the firm-wide bank coverage team, including Wholesale Payments Treasury Services. The Sr. Relationship Manager will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. This individual will meet JP Morgan Merchant Services' profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio. The ideal candidate has proven strategic relationship management and cross-selling success in the payments processing industry with a deep consultative skill set and experience.

**Core Responsibilities:**

+ Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction.

+ Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, Wholesale Payments Treasury Services, FX and Card Services to optimize product and service delivery.

+ Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services

+ Establish and maintain strong internal partnerships with respective JPMC coverage teams through on-going collaboration and communication.

+ Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of Wholesale Payments, Treasury Services.

+ Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations.

+ Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business.

+ Participate in external industry conferences to ensure market visibility for the JPM franchise within the identified market segment.


+ Senior sales and account executive management with 8 + years of strategic relationship management, business development and contract negotiation in the payments industry; or technology related experience

+ Experience managing complex clients

+ Bachelor's degree or equivalent experience required; MBA desired

+ Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients

+ Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry is a plus

+ Experience and comfort level working with C-suite level client stakeholders

+ Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners

+ Demonstrated ability to work across cultures with internal teams and external clients

+ Exceptional relationship management skills

+ Strong presentation skills

+ Exceptional verbal and written communication skills.

+ Ability to mobilize internal networks and resources.

+ Travel required

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

JPMorgan Payments - Merchant Services - Relationship Manager - Vice President

Full time
Fort Worth, TX

Published on 01/22/2022

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