Under supervision, in a variety of shifts (1st, 2nd, or 3rd), provides phone support to end users for specific customer needs such as password resets, system issues, application problems, general support inquiries and other areas as needed. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends system modifications to reduce user problems. Refers more complex problems to intermediate and or senior level Coordinators. This position is staffed by beginners who have had sufficient educational background and/or experience
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
+ Education: High school diploma required. Associates degree preferred.
+ Experience: Six months of experience in client service field or equivalent work experience required.
+ Additional Skills Required: Good understanding of healthcare applications/software. Effective communication skills. The ability to organize tasks and resources, and coordinate activities with other customers/clients is essential. Effective customer services skills.
+ Additional Skills Preferred: Fundamental knowledge of hardware and software uses in IT.
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.
+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
External Posting Title: Support Center Coordinator I
Job Opening ID: 2021-94895
Name: DPS Client Services
IF PRN or Other, Provide Specifics: Varying shifts due to need for 24/7 coverage
External Company URL: https://www.novanthealth.org/careers.aspx