**MUST be able to attend a 4-week, Full Time Orientation (Mon-Fri, 8am-4:40pm)**
Performs a variety of clerical duties such as obtaining and processing information in order to identify and move the patient through the service departments and enable the organization to bill for services rendered in a timely manner
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Interviews patients and/or family members to obtain accurate financial and demographic information to ensure prompt payment. Verifies the patient's insurance through the on-line eligibility system and determines which payer to enter in the account to minimize denials. For outpatient exams, completes an estimate of charges to determine patient's liability. For all other patients, determines financial liability from the insurance response and collects any amount due from the patient. Scans all requirement documents and obtains all appropriate signatures from patients. Completes all forms required by governmental or commercial payers.
Following the AIDET principles, greets and assists patients, interacts with visitors, physician's office staff, physicians, and other employees of the organization according to goals of the department while maintaining appropriate (need to know) patient confidentiality. Provides wheelchair assistance to patients/visitors and transports as needed.
Cross-trains to other Registration areas to ensure efficient knowledgeable coverage as needed. Relocates to other locations as needed per patient volumes.
Takes responsibility for maintaining knowledge level after training by keeping current on procedures pertaining to each area. Responsible for reading posted notices, memos, and emails. Attends department meetings/huddles.
Consistently adheres to all department policies and procedures. Including uniform requirements.
Responsible for completing annual hospital and department educational requirements.
Perform other related duties incidental to the work described herein.
Education, Credentials, Licenses:
High School Graduate or Equivalent
- Proven track record of excellent customer service skills.
- Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC)
- Good typing skills / data entry skills
- Good interpersonal skills (work with the public)
- Excellent communication skills (both written and verbal)
- Maintain patient confidentiality
Understanding and knowledge of Medical Services
Kind and Length of Experience:
Previous clerical or customer service experience
Billing or claim processing experience