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Outpatient/Specialty - Pharmacy Manager

SEH - Dept Descriptions

The Manager of Outpatient/Specialty Pharmacy will be responsible for the oversite of the Retail and Specialty Pharmacy locations. St. Elizabeth currently has one retail pharmacy, Medical Village Pharmacy, located in the Doctors Building on the Edgewood campus. The second location, Cancer Care Pharmacy, will be opening in August 2020. Along with the retail expansions the new Specialty Pharmacy will be opening Winter of 2020. The specialty pharmacy started services in July 2018 and is in process of URAC Accreditation. The Manager would be responsible for all operations and financials of these locations as well as future locations.

Job Duties Include:

Customer Service/Patient Experience:

  • Obtain and prioritize the voice of the customer in the design and implementation of pharmacy services.
  • Manage achievement of the department commitment to be innovative, proactive, and accountable for quality patient outcomes by optimizing medication use across the continuum of care.
  • Provide excellent customer service to patients and other healthcare team members with attention to the needs of all staff.
  • Manage pharmacy team to utilize the ICARE values and AIDET principles and customer service guidelines and providing optimal pharmaceutical services to our patients.
  • Develop, promote and maintain professional relationships, both internally and externally.
  • Assures a high level of customer satisfaction through use of customer satisfaction survey tools.


HR/Talent Management:

  • Supervise the day-to-day operations of pharmacy team.
  • Recruit, interview, hire, orient, train, supervise, evaluate and counsel direct associates. Address associate's concerns/complaints.
  • Reward and recognize associates.
  • Oversee work schedules, vacation schedules, time off and overtime, training qualifications, and meetings. Ensure the proper quantity and skill set of staff is present to meet the needs of our patients.
  • Track and record workload summary for analysis (including volume, census, and staff) to insure effective planning, staffing, and development of the department
  • Provides opportunity to staff to act as preceptor or liaison for pharmacy students and pharmacy residents.
  • Manage the development of staff education programs.
  • Encourages staff development and education and assures staff is challenged to their level of comfort.


Budget/Finance Management:

  • Contributes to the Positive Overall Financial Status of the Department.
  • With the assistance of the Director, controls, maintains, monitors and administers annual budgets (operating and capital) to insure the department goals are met.
  • Provide variance analysis of any meaningful positive or negative variation on a monthly basis or more frequently if needed.
  • Seek innovative ways to reduce/contain costs and ensure quality services.
  • Assures staffing meets the needs of the patients and reviews variance in workload metric and staffing. Minimizes overtime and maximizes efficiency and productivity.
  • Monitors prescriber compliance with formulary restrictions and therapeutic interchanges. Assures formulary adherence and processes non-formulary requests in the appropriate manner.
  • Contributes to the Positive Overall Financial Status of the Department.
  • With the assistance of the Director, controls, maintains, monitors and administers annual budgets (operating and capital) to insure the department goals are met.
  • Provide variance analysis of any meaningful positive or negative variation on a monthly basis or more frequently if needed.
  • Seek innovative ways to reduce/contain costs and ensure quality services.
  • Assures staffing meets the needs of the patients and reviews variance in workload metric and staffing. Minimizes overtime and maximizes efficiency and productivity.
  • Monitors prescriber compliance with formulary restrictions and therapeutic interchanges. Assures formulary adherence and processes non-formulary requests in the appropriate manner.


Medication Safety, Regulatory Affairs, and Quality Assurance:

  • Participates in the development, collecting, monitoring and action plans for improvement of the Quality Improvement program to insure resolution of variance and improved patient care.
  • Monitors, detects and reports in a timely manner medication variances and adverse drug reactions.
  • Assures departmental policies, procedures and operations are aligned with (meet or exceed) the regulatory guidelines, rules or laws including those presented by State Board of Pharmacy, Drug Enforcement Agency, Food and Drug Administration, Centers for Medicare and Medicaid Services, The Joint Commission.
  • Manages alignment with the highest governing standards and is familiar with the ASHP standards of performance for hospital pharmacy.
  • Define, develop and monitors quality assurance indicators with responsibility for making improvement as necessary to provide quality care.
  • Implements and enforces quality control/quality assurance and productivity standards and ensures that applicable standards, systems and procedures are followed


Operations/Medication Preparation & Distribution:

  • Oversee the system-wide operations a business unit.
  • Lead the pharmacy in planning and utilization of automation and technology.
  • Evaluate, implement, and monitor sterile and non-sterile compounding practices in compliance with USP Chapters 795, 797, and 800.
  • Evaluate, implement, and monitor the medication distribution process.
  • Assures accountability and control of schedule II-V controlled substances
  • Participates in development of processes and procedures to assure appropriate dispensing and distribution of controlled substances.
  • Monitors, evaluates and reconciles variances in controlled substance accountability and use. Including the Pyxis, CII safe, and MedAssist data.
  • Provides review of CII-V purchasing and stocking into CII SAFE. Also does a monthly analysis of C-II purchases reconciled with C-II charges.


Clinical/Medication Management:

  • Responsible for development and implementation of pharmacy related clinical programs, clinical studies, and pharmacy services as agreed upon.
  • Optimize the model to support the Practice Advancement Initiative (PAI) and medication management.
  • Assures that drug information provided is accurate, adequate and timely.


Leadership/Strategy:

  • Manage a system-wide project or program.
  • In conjunction with the Directors develops strategic plan for system functional area and site and establishes realistic goals through a proper plan of objectives to insure that challenges both professional and financial are met by the Pharmacy.
  • Function as pharmacy liaison, including participation in meetings and standing in for a staff pharmacist or the Director when needed with various committees and at meetings
  • Keep employees informed of matters affecting their work and interest; interpret and explain hospital policies and procedures, department objectives, operations, services, organization, budget and seek comments and suggestions from employees.
  • Prioritize and delegate tasks and projects within the department. Schedule appropriate coverage when necessary.
  • Design/implement efficient services, offer revenue enhancements, monitor expenses, benchmark, encourage service excellence and provide effective communications.





    Qualifications

    Education, Credentials, Licenses:

  • Graduate from ACPE accredited pharmacy college
  • Current US pharmacist license (Kentucky eligible)

  • Specialized Knowledge:

  • Superior problem solving and critical thinking skills.
  • Retail Pharmacy Business knowledge.
  • Superior customer service and communication skills
  • Familiar with Current Practice Standards

  • Kind and Length of Experience:

    • 5 years experience in a outpatient pharmacy setting.
    • 1 plus years in outpatient pharmacy management