As a Customer Care Operator, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create **WOW** moments and memories they will carry with them far beyond their stay with us.
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Answer inbound telephone calls where transactions range from call transfers and overhead paging to guest wake-up calls and message delivery
+ Prepare and handle a high volume of repetitive customer interactions over the telephone in a fast-paced environment
+ Provide customers with a clear picture of products and services, always leading the call without failing to listen to the voice of the customer
+ Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated
+ Provide important observations gathered from many customer interactions, offering suggestions to improve process, product or service offerings
+ Perform other job-related duties as requested
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email firstname.lastname@example.org