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Vice President, Operations

Overview

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

The Vice President, Operations is a senior leader for Omni Hotels & Resorts driving operational excellence for the luxury hotel brand known for its award-winning service and vibrant culture. Reporting to the Senior Vice President, Operations, this role will be one of two Vice Presidents, Operations and will have oversight of the western region working across disciplines to deliver results in keeping with the Omni Trilogy, including strategic business planning, service initiatives, revenue generation, associate development, departmental costs and operating profit across approximately 30 properties.

Responsibilities

• In concert with other company leaders, ensure the development of the annual strategic plan, objectives and budget for each property and timely execution at assigned properties
• Work with Area Managing Directors and General Managers to accurately forecast financial performance and deliver results in accordance with those budgets
• Have oversight of and mentor Area Managing Directors and work in collaboration with teams in Sales, Revenue Management, Finance, Associate Services, Engineering, Food & Beverage and Rooms
• Be responsible for overall quality of the guest experience
• Actively participate in operations and senior staff meetings at the corporate office; responsible for briefing corporate colleagues on noteworthy issues in assigned areas of responsibility
• Provide regular and effective updates to the Senior Leadership team on the performance of assigned properties and the leaders in the region
• Analyze data and industry trends to work with others to create improved offerings, processes and procedures to generate higher performance
• Review all metrics on an ongoing basis, including financial reports, guest satisfaction, STR performance, financial audits, associate opinion surveys and employee turnover
• Be involved with property capital planning, budgeting and implementation
• Conduct property visits at "need" hotels and resorts throughout the year to review all aspects of the operation, including financial performance, guest experience, associate engagement, service execution and compliance to Omni Hotels & Resorts standards
• Works closely with sales & marketing and revenue management to help achieve and exceed established RevPAR goals
• Maximize employee performance and positive morale as an ambassador of Omni Hotels & Resorts core values
• Serve as a cultural ambassador and embrace all associate relations programs

Qualifications

• Minimum three years in corporate and/or regional operations role
• Bachelors degree in business, hospital management or related field preferred
• Experience in leading resorts, convention and urban hotels a plus
• Excellent communications skills
• Demonstrated track record in achieving results