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Managing Director


Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description

The Managing Director functions as the primary strategic business leader of the Omni Dallas Hotel.

As leader of the property, this position is responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership. The Managing Director leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service programs and initiatives with the objective of meeting and/or exceeding guest expectations. In addition, the Managing Director builds and maintains relationships with key customers, civic and community leaders and influencers through personal engagement.


  • Sets goals and expectations for direct reports
  • Identifies leadership and fosters career development
  • Inspires and motivates team to achieve operational excellence
  • Creates a cohesive leadership team and positive business environment that consistently delivers results
  • Develops deployment strategies to market property in order to continue to grow market share
  • Supports the sales strategy by encouraging effective revenue management practices
  • Reviews the STR report, competitive shopping reports and other resources to maintain a strong understanding of the property's market position
  • Identifies key drivers of business success
  • Reviews sales goals and strategies to ensure alignment with positioning and pricing
  • Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year
  • Ensures capital expenditure funds are being budgeted and deployed effectively and within program
  • Holds staff accountable for successful performance in a positive manner
  • Utilizes an "open door" policy
  • Communicates a clear and consistent message regarding property goals to produce desired results
  • Fosters associate engagement to providing excellent service
  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
  • Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
  • Works collaboratively with the Convention & Visitors Bureau and Global Sales Offices to build and nurture strong relationships to aid the business objectives of the property
  • Provides strategic direction and direct support to ensure the success of the group sales team
  • Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
  • Participates directly in risk management issues and prevention, including legal and workers compensation
  • Ensures accurate revenue, expense and labor forecasts and execution
  • Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities
  • Participates in loyalty program member relations to facilitate acquisition and retention


  • 10 years minimum experience as a General Manager in an four-diamond environment
  • Previous experience in a large-scale property environment with strong alliances with convention centers
  • Strong leadership skills
  • Excellent communications skills
  • Able to motivate team to provide best-in-class customer service
  • 10+ years of P&L responsibilities