Stores Market Research Analyst
Santa Clara Valley (Cupertino),California,United States
+ Experienced quantitative client or vendor side Market Research professional, grounded in established survey methods, sampling, questionnaire writing, and analytical techniques. International experience and/or experience in a leadership role in an Apple Retail Store is especially preferred.
+ Passionate about using customer experience and NPS data and analysis to influence others.
+ Self-directed, motivated, and comfortable in a fast paced, highly matrixed environment.
+ Strong analytical, project management, and coordination skills.
+ Strong communication skills, with a creative and fresh approach to understanding and disseminating insights.
+ Driven to get the whole story.
+ Comfortable working in and bringing structure to ambiguous environments.
+ Enjoy supporting a worldwide program that involves dozens of countries and languages with high visibility.
+ Excellent time management and the ability to learn quickly and adapt to changing priorities and business needs.
+ Experienced in the technology sector and Retail.
As a member of our Trends & Insights team, you’ll quickly turn around custom projects, utilizing a variation of methodologies (both qualitative and quantitative), and using multiple internal platforms and external systems in order to deliver relevant insights across a variety of audiences. You’ll own the process end to end, from methodology design and questions to analysis and presentation. Transforming data into meaningful insights, crafting stories that inspire leadership and our frontline teams to drive behaviors that create better customer experiences. You’ll innovate with new methodologies, processes, and tools to optimize the feedback program. Collaboration with partners and team members to define key business objectives is key. Thoughtfully crafting your analytical approach, creating intuitive communications tailored to the audience to convey insights, and having the expertise to speak confidently about your findings and recommendations in email, in person, and when presenting to a range of audiences is essential to success in this role. You’ll be part of a broader team that also conducts ad hoc quantitative and qualitative studies, as well as usability research to help optimize digital content online and in-store. We partner closely with analytics and strategy teams to provide comprehensive points of view. We are embedded with business partners across Apple, working closely on strategic initiatives to help inform and move what matters.
**Education & Experience**
Minimum of 2-3 years of Market Research experience or equivalent experience. Bachelor Degree or equivalent experience.
+ Working knowledge of querying databases, especially Teradata with SQL, and experience with reporting visualization tools would be a bonus.
+ Foreign language proficiency would be a bonus.
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