Solution Architect, Customer Systems
Santa Clara Valley (Cupertino),California,United States
Software and Services
+ 10+ yrs hands on experience in building and deploying scalable enterprise software solutions
+ Strong experience in Customer Service CRM domain
+ Experience in architecting and defining SaaS solutions
+ Strong hands-on experience in Java/J2EE, developing and consuming REST services
+ Understanding of security concepts as applicable to package solution deployments
+ Comfortable with ambiguity and time spent outside of comfort zone acquiring new skills
+ Ability to adapt and approach problems flexibly
+ Excellent communication and teamwork skills
+ Strong technical scope, ability to quickly ramp up and identify technical risks and tradeoffs, while communicating and collaborating with engineers, designers, PMs, etc.
+ Knowledge of web technologies
+ Industry experience with packaged SaaS CRM solutions such as SalesForce, PegasystemsDescription
+ A full description of the job in paragraph form. Avoid using Apple internal terms or acronyms that external candidates may not understand.
Responsibilities include: - Deployment of large scale packaged cloud solution - Defining solution architecture and integration across multiple Apple backend systems - Troubleshooting application issues, code bugs, workflows and integrations - Coordinating system performance tests - Maintaining system security
**Education & Experience**
BS degree in computer science or equivalent field with 10+ years of experience, or MS degree with 8+ years.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .