Program Manager - AppleCare Strategic Systems
Santa Clara Valley (Cupertino),California,United States
Software and Services
+ 5+ years of handling and delivering software projects
+ 3 - 5 years experience in Program Management and a deep understanding of how it differs from project management
+ Experience with large-scale web services and the challenges associated with scaling-up a service
+ Positive relationship and facilitation skills both within diverse engineering teams and cross functional organizations
+ Strong communication and presentation skills, written and verbal, to all levels of an organization
+ Ability to deliver succinct and accurate executive summaries of complicated situations, driving what matters most to customers
+ Able to be very detailed while keeping an eye on the big picture
+ You thrive working independently and as part of a team
+ You're highly motivated and have a strong drive for results
+ Willingness and ability to travel internationally
- Define and execute on projects in alignment with tactical and strategic business goals and set the direction and roadmap of our tools. - Ability to conceptualize and pitch new ideas for redefining support solutions. - Ability to quickly learn and comprehend core systems of responsibility to help define requirements. - Able to lead programs and be a part of a wider program involving multiple groups. - Validated experience using data and analytical abilities to help seek problems and make decisions. - Collaborate with a cross-functional team to develop strategic product and feature roadmaps. - This role will identify, evaluate, and drive various activities while clearly communicating the risks, priorities and schedules to cross-functional and management teams. - Ability to drive product vision and progress reviews with senior executive partners. - Be the internal evangelist, build consensus with executives and cross-functional partners. - Communicate and present project/program plans and status to teams and executives. - Continuously look for opportunities and improve how programs are run and executed. - Be the voice for our customers; do whatever it takes to deliver the highest quality experience to our customers. - Work closely with the engineering team by openly and continuously communicating product vision, delivery objectives, and priorities.
**Education & Experience**
B.S. in science, engineering, or equivalent experience required MBA preferred
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