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Shift Leader

JOB PURPOSE:   The purpose of this position is to provide additional support to the management team and allow for additional coverage during peak periods, or in the absence of a Manager.




Team Relations & HR

Follow appropriate procedures in the event of a Team Member injury

Training & Development

Conduct pre-shift meeting with Team Members

Set shift goals with Team Members

Coach Team Members during the shift to achieved desired goals

Coach Team Members after the shift to review status toward shift goals

Conduct Team Member Quick Screen Interviews (Exposed in MIT, but requires additional practice)

Train Hourly Team Members

Manage Team Member Behaviors Measure in the GEM Report

Conduct disciplinary sessions with hourly team members & document informal discussions- Formal PCR not appropriate (Exposed in MIT, but requires additional practice)

Follow Company Procedures When Team Member Injuries Occur

Able to navigate the Snag-A-Job website and find applicants


Guest Relations

Figure 8s during peak periods

100% Table Touches

Address Guest complaints on the floor

Follow appropriate procedures in the event of a Guest injury

Marketing – in unit

Set the restaurant “Game Day” atmosphere

Quality Ops

Quality & Standards

Ensure Team Members wear proper uniforms

Ensure Team Members open/close/phase work is complete

Ensure prepped items are made to spec and quantity noted

Receive food orders

Receive liquor orders

Shift Management

Monitors food safety and food quality throughout the shift.

Perform end of night paperwork, in the event of a double close or emergency

Break down cash drawers

Complete all duties associated with “shift change”

Fill out table sections

Conduct Server checkouts

Print Sports Line Up

Place orders in POS system

Complete all morning paperwork


“86” and “un86” menu items

Ability to use Zhub, CTUIT, InMoment (PGR&GEM), TalentReef (Hiring, Onboarding)

Start-up/shut down terminals

Able to operate all functions of the AV tower

Responsible for maintaining NTN tablets at 100% working order


Able to change projector bulb

Able to clean projector

Safety and Security

Identify potential safety hazards

Monitor RAS throughout the shift 

Properly check an ID

Discontinue service to Guests

Audits tables throughout the shift to monitor rate of consumption

Spends additional time in the bar on closing shifts to interact with Guests

Ensures all “last call” procedures are being followed.

Follow and monitor proper hand washing and glove use procedures

Follow appropriate procedure to prevent robbery

Ensure all vendors and Team Members enter through the front door

Ensure evening trash runs are completed according to CSP

Make all Menu Items to Spec

Follow Company procedures if/when a robbery occurs

Maintain all vending equipment

Sales and Profit

Cost Management


Monitors labor throughout the shift via labor reports

“Cuts” the floor appropriate


Monitors recipe adherence throughout the shift- coaches as appropriate

Personally able to make all food items to spec with assistance of menu spec training materials.

Monitors shortening management processes

COGS Alcohol

Monitor recipe adherence throughout the shift- coach as appropriate

Monitor bartender pouring practices throughout the shift- coach as appropriate

Personally able to make all drink items to spec with the assistance of drink menu training materials.

Bar Liquor/Beer ordering

Bar Inventory


Follow appropriate procedures for pullbacks and CVDs


Ensure fire up/fire down of fryers

Ensure AV fire up is staggered

Know P.O.P. Monthly features


Document shift highlights in daily log and manager communication board.  

Complete a Guest incident/injury report

Complete a Team Member injury report

Leadership Training


ServSafe food certification

ServSafe Alcohol certification or TIPS certified 

Communication/ personal impact

Setting goals and action steps


Able to read staff availability worksheet

Able to set a schedule according to shift pars 

Responsible for turning in the FOH schedule to the Hospitality manager in a reasonable amount of time.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive

Shift Leader candidate must demonstrate these skills prior to promotion. 


The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. If asked to perform a task outside of physical capabilities, be sure to notify your General Manager or Human Resources. These physical requirements may be accomplished with or without reasonable accommodations.