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SrDir- Site Reliability - Change & Release Management

**Job Number** 22206580

**Job Category** Information Technology

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Leads the Change and Release Management team that manages all aspects of the application change and release processes to ensure proper planning and resource availability. Oversees the development of tools and procedures to complement and plug-in to the existing the ITSM model. Drives adoption of Change and Release Management across IT and partners closely with Applications team, Infrastructure, and the broader Application Production Support team to thoroughly define and document all application releases.

**CANDIDATE PROFILE**

**Education and Experience**

**Required:**

+ 10+ years’ experience in information technology process and/or project management across diverse areas and technologies.

+ 3+ years application support/change/release management experience

+ Undergraduate degree/equivalent experience/or certification.

**Preferred:**

+ Graduate degree.

+ Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies

+ 5 years in a technical discipline role with experience in planning, implementing and evaluating processes, systems and/or initiatives

+ Experience applying measurement processes/methods for assessing program outputs and outcomes or progress toward goals and objectives.

+ ITILv3 Certified

+ Experience with and knowledge of IT outsourcing activities in a managed services environment.

+ Proven ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Ability to work across organizational boundaries, to help lead and influence change

+ Ability to command the process across all levels to ensure customer focus; including being assertive and self-starting.

+ Demonstrated leadership experience in influence and garnering alignment from external organizations

+ Ability to align change management strategies with project.

+ Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management.

+ Extremely high level of analytical ability with complex problems.

+ Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment.

+ Proven experience, knowledge and demonstration of continuous process improvement.

**CORE WORK ACTIVITIES**

**_Develops Standards, Process and Tools to Define and Document All Application Releases_**

+ **Partners with all teams to define and document all upcoming application releases.**

+ **Partners with Change Management team to ensure that all defined releases are on change management roadmap.**

+ **Proactively updates Enterprise Application and Architecture, Infrastructure, Security, and Plan teams of Release Management Planning.**

+ **Updates service knowledge management system.**

+ **Ensures coordination of build and test environments teams and release teams.**

+ **Ensures teams follow the organization’s established policies and procedures.**

+ **Drives awareness for key stakeholders, including business partners, of the master application release schedule.**

+ **Creates and communicates with key stakeholders effective process vision, strategy, process maturity, and overall direction of team.**

+ **Coaches, consults, and trains team to adhere to established Release Management procedures.**

+ **Drives continuous process review to verify that the Release Management function meets changing business needs.**

+ **Leads the development and communication of reports on application release progress.**

+ **Defines service release and deployment policy and planning.**

**_Building Successful Relationships_**

+ **Collaborates with Enterprise Application and Architecture and Infrastructure teams to continuously improve processes and procedures.**

+ **Acts as a leader and advocate of the Application Production support team.**

+ **Liaises with vendors and Service Providers to select services and tools that best meet company goals.**

**Managing Projects and Priorities**

+ Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.

+ Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

+ Analyzes information and evaluates results to choose the best solution and solve problems.

+ Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.

+ Plans, develops, implements, and evaluates the quality of the teams’ operations.

+ Provides recommendations to improve the effectiveness of processes or programs.

+ Understands and meets the needs of key stakeholders.

+ Supports achievement of performance goals, budget goals, team goals, etc.

**Leading Discipline Team**

+ Champions leaders’ vision for product and service delivery.

+ Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.

+ Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.

+ Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.

**Managing and Conducting Human Resources Activities**

+ Interviews and hires employees.

+ Promotes the fair and equitable treatment of employees.

+ Facilitates regular, ongoing communication in department (e.g., staff meetings).

+ Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.

+ Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

+ Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

+ Solicits employee feedback.

+ Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns

+ Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating

Procedures (SOPs and LSOPs) and supports the Peer Review Process.

+ Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

+ Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

+ Identifies talents of direct reports and their teams and assists with their growth and development plans.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?