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Senior Director, Language Modeling

Make banking a Fifth Third better®

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The Senior Director, Language Modeling is responsible for development and implementation of the language analytics strategy to be utilized in artificial intelligence and machine learning solutions for the organization. The incumbent and their team will develop models, tools and systems that ingest and understand the human language and how to leverage it in effective and automated solutions. The incumbent will leverage statistical analysis to create solutions for the next generation of AI systems. Specifically, he/she will research, develop, and deploy customer intent libraries to be used by our message and voice platforms. The Senior Director and team will study emerging trends and evaluate innovative approaches to solve language modeling use cases. Will utilize data analysis techniques to measure, evaluate and test language models and their outcomes. The incumbent will take models from development to production in collaboration with Technology Engineers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


+ Develop overall company strategy for the language modeling techniques and methodologies for the organization.

+ Implement Natural Language Processes (NLP) algorithms for an internal research software platform that is poised to leverage natural language processing techniques.

+ Build, improve, and extend NLP capabilities across multiple lines of business.

+ Develop statistical and machine language methods to evaluate, measure and test models.

+ Deal with text/speech patterns, AI speech recognition, and identify and generate natural language solutions.

+ Manage team of Data Scientists and Computational Linguists to support and design plans and solutions.

+ Evaluate and benchmark new natural language libraries, prototypes, and pipeline development.

+ Work with senior leaders in the organization to identify long-term solutions that will improve quality, speed and efficacy of processes impacting the customer experience.

+ Communicate findings, gaps, and opportunities to senior leaders in the organization.

+ Ensure team is utilizing effective text representation techniques and classification algorithms.

SUPERVISORY RESPONSIBILITIES: Duties include, but are not limited to performance management, focused investment in people growth and direction, feedback coaching and disciplinary activities (if needed), succession planning, recognition of employees, etc.


+ Master's or PhD degree in a relevant technology field or equivalent combination of education and work experience.

+ Twelve+ year’s work experience in data science, artificial intelligence, or technology fields preferred.

+ Five+ years of experience implementing NLP solutions.

+ Previous experience leading a team of analytics-related individuals.

+ Good understanding of AI and ML capabilities and be able to articulate clearly to others.

+ Experience working in Agile and Lean Six Sigma environments preferred.

+ Strong leadership, critical thinking, and collaboration skills.

+ Must have a blend of customer empathy, design thinking, learning mindset, operational expertise and comfort with ambiguity.

+ Ability to influence peers, colleagues, and senior leaders across business and divisional lines to take action on complex, technical or sensitive topics with company-wide impact.

+ Strong analytical skills and the ability to interpret and apply policies and regulations across a large, complex business.

+ Solid understanding and significant experience with modern software development practices, analytical tools, and/or hardware technologies.

+ Understanding of IT security best practices.

Senior Director, Language Modeling

LOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.

Senior Director, Language Modeling

Full time
Cincinnati, OH

Published on 11/26/2022

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