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Lead Product Owner - Dispute Resolution Technology

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.


The Product Owner will be responsible for:

+ Partnering with Lines of Business teams, business functions, and IT teams to define product needs and opportunities within targeted line of business(es) and/or function

+ Collaborating with business, technology, and analytics partners to prioritize, articulate and deliver new features from ideation through production release in Agile development, ensuring key outcomes are being met.

+ Guide cross-functional product team the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes.

+ Leading a robust, continuous prioritization process to maximize total value, risk mitigation, and other business benefits within targeted line of business(es) and/or function.

+ Driving key outcomes in support of regulatory & compliance needs, new revenue growth, process optimization, & other business-wide analytics needs.

+ Staying informed on new technologies and pushing boundaries to introduce new and innovative solutions to build trust and exceed customer expectations and outcomes.

+ Acting as a change agent for technologies and supporting processes by leveraging Agile practices to maximize results measured by performance and availability, business agility, technology freshness, and cost optimization.

+ Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk assessment, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

+ Support and adhere to all governance processes as defined by Enterprise.


+ Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.

+ Drive an agile mindset across product teams. Lead in this transformation across peer teams and line of business partners.

+ Transform from a project-based to a product-based organization. Partner with peer teams to drive this approach broadly.

+ Collaborate with cross-functional teams to gain agreement/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.

+ Provide transparency and ongoing communications with line of business partners/key stakeholders.

+ Ability to solve problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.

+ Collaborating with Agile Scrum team on all new feature development, level 3 tickets, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as sprint reviews/demos.

+ Partner with level 1 / 2 support teams, if applicable, to understand all issues associated with the product.

+ Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.

+ Continuous understanding of the customer. Partnering with design, user experience and analytics colleagues to ensure an intuitive customer-research led product features that meets customer needs.

+ Maintain and provide product information to users and partners for training and other documentation.

+ Establish annual goals, objectives and outcomes for product(s); Track and monitor key performance indicators.

+ Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.



+ Bachelor's Degree required

+ Five years of related experience

+ Demonstrated success in strategic development and program execution.

+ Experience working in Agile development preferred.

+ Solid product management background preferred; Strong presence with ability to interact with and influence all levels of the organization.

+ Strong consultative and well-articulated communication and writing skills with the ability to interact and influence at all levels of the organization.

+ Business acumen and understanding of business processes related to your product and customers.

+ Inclusive leadership skills with ability to promote a work environment that fosters creative thinking and innovation.

+ Ability to have fun and a willingness to try new things and challenge the status quo

+ Effortlessly collaborative with strong intellectual curiosity and creative problem solving.

+ Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.

+ Ability to self-motivate and work well independently and with different teams; A self-starter with the ability to work in a fast-paced environment with minimal supervision.


Lead Product Owner - Dispute Resolution Technology

LOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.

Lead Product Owner - Dispute Resolution Technology

Full time
Cincinnati, OH

Published on 12/02/2022

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