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Lead Data Engineer

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Lead Data Engineer support partners with Lines of Business teams, business functions, and EDO teams in providing exemplary technical support and define operational improvement opportunities across the Bancorp. This includes collaborating with EDO teams to articulate new features that would enhance and improve operational capabilities and throughput, while supporting and adhering to all governance processes as defined by Enterprise. Manages professional employees and/or supervisors; may manage business support, technical or production staff.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Performs day to day support, administration, and maintenance of the ServiceNow platform

+ Analyzing metrics and data from service team to find problems in current processes

+ Partner with EDO teams/squads to deliver clear and concise requirements that will transform the operations space.

+ Help coordinate application and platform upgrades.

+ Articulate technical concepts using easily understandable business language.

+ Setting priorities for the team to ensure task completion, coordinating work activities with other supervisors.

+ Leading a robust, continuous prioritization process to maximize customer experience, team throughput, and risk mitigation.

+ Interprets business issues and customer needs and adapts work priorities in own area to provide meaningful solutions.

+ Provide transparency and ongoing communications with line of business partners/key stakeholders.

+ Partner with Vendors and level 4 support teams, if applicable, to understand all issues associated with the team and ensure proper escalation paths work as designed

+ Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees and contractors timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

+ Typically, will have at least 5-7 years of combined professional and technical experience in IT with a strong background in all aspects of customer service.

+ Bachelor’s or advanced degree in Computer Science/Information Systems or equivalent combination of education and experiences.

+ A passion for guiding, teaching, and mentoring people.

+ Strong presence and credibility with excellent communication, presentation and interpersonal skills which are effective and impactful to a range of audiences. Demonstrated ability to communicate complex information in a simplified way and meet fast-paced deadlines.

+ Experience communicating and removing impediments at both the team level and organizational level, fostering collaboration across organizational boundaries.

+ Deep understanding of all software lifecycle development disciplines - Project Management, Requirements Management, Analysis & Design, Quality Assurance & Testing, Implementation, Deployment, Configuration & Change Management

+ Critical thinking and creative problem-solving skills

+ Ability to build a sense of trust and rapport that creates a sustainable & effective workplace

Lead Data Engineer

LOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.