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Business Controls Manager - FCRA

Make banking a Fifth Third better®

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As first line of defense, provides business leadership related to identifying, assessing, mitigating and managing risk and ensures the existence of appropriate product and platform supervisory controls and is primarily focused on one or more complex lines of business or functional areas. This highly visible position will work as part of a team that works across the line of business or function to ensure transparency and understanding of operating issues, risk, and opportunities, including the sound governance, administration and oversight of business activities. Evaluates the industry, market and regulatory environment to anticipate changes and help ensure appropriate alignment with potential business scenarios.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s and LOB’s risk appetites, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


+ Establishes a set of processes that include first line of defense risk limits, with policies ensuring that risks are effectively identified, measured, monitored and controlled, consistent with the Bank’s and LOB’s risk appetite statements.

+ Assists Business Controls leadership with the development of strategies and the implementation of controls, policies and procedures to increase effectiveness and efficiency related to their respective business or functional area.

+ Exercises judgment and influences senior business managers and peers to ensure enforcement of strong risk and governance management while balancing business strategy.

+ Works with Business Controls leadership and LOB/function to translate business control strategies into actionable plans.

+ Works with senior leadership to develop, implement and communicate the organization’s mission, goals and strategies regarding business controls within the Enterprise Risk Management (ERM) framework.

+ Proactively manages the relationships with other internal business control groups and the second and third lines of defense (such as compliance, legal, enterprise risk and audit). Represents the LOB or function on appropriate Bancorp Risk governing committee.

+ Highlights control breakdowns, inadequate processes, and unexpected events and implements corrective actions to address process and control deficiencies. Notifies management of changes to applicable Enterprise-level policies and risk limits.

+ Leverages strong Regulatory knowledge to ensure compliance with all applicable laws, regulations, standards and requirements, including, but not limited to, OCC Heightened Standards. Responsible for a continual, forward-looking scan of industry, Regulatory and Legal trends and changes.

+ Manages and provides comprehensive reporting that captures and prioritizes Key issues resulting from the business, control functions, audit or other internal and external sources.

+ Quickly and efficiently resolves issues raised by the second and Third Lines of defense and external auditors.

+ Effectively executes organization design and effectiveness to establish a structure that maximizes governance and productivity with the appropriate talent.

+ Provides guidance and training on effective implementation and monitoring of the Enterprise risk management frameworks.

+ Reviews policies for completeness and adherence to the Bancorp’s and LOB’s risk appetites, and ensures that policies are maintained centrally in the Policy Center.

+ Leads execution of regulatory change management program to ensure applicable regulatory changes are identified, assessed against business processes, reported, and complied with.

+ Reviews Self-identified issues submitted to determine alignment to LOB or functional area and assign Issue owner. Provides oversight, credible challenge and approval on severity. Actively participates in issue remediation.

+ Builds testing for processes for applicable LOB or Function.

+ Manages and Identifies operational risks in accordance with the ERM, ensuring that adequate internal Controls are in place to mitigate risks of all types.

+ Partners with business managers in implementing RCSA standards and procedures and ensure quality, consistency, and sufficiency of implementation.

+ Maintains a complete and current inventory of all the material processes, product Lines, services and functions, with the associated Key risks and their thresholds.

+ Works with LOB to evaluate risks associated with new product and strategic initiatives prior to formal project review (‘is this within appetite’) and determines mitigating controls.

+ Completes control implementation QA and post-implementation Review on in-scope initiatives.

+ Completes data quality check, including coordinating resolution of data reconciliation issues; monitor action plan implementation and report operational loss data and trends to various management levels.

+ Associates loss events with applicable RCSA risks/processes and coordinate root cause analysis and action plan evaluation with LOB.

+ Provides oversight to overall LOB Supplier/Outsourcing strategy, participates in escalated issues that impact LOB process & involve supplier(s).

+ Reviews LOB business case for Outsourcing and challenge.

+ Coordinates the Development of and reporting on risk dashboards, combining information tracked at the Enterprise level such as Key risk indicators, with information on top and emerging risks obtained through discussion with the functional managers.

+ Provides guidance to line managers in identifying and monitoring Key risk indicators that represent early indicators of Key drivers of risk for the division.

+ Executes on ERM Scenario Analysis risk management program.

+ Advises on and approves Risk Acceptances identified in the LOB/Function.

+ Develop and manage product inventory and execute on ERM product risk review program.

+ May have additional responsibilities as assigned by LOB/Function leadership and Risk, including but not limited to:

+ Leadership of new government programs or special internal projects.

+ Implementation and sustainability of new risk programs required by regulatory authorities or ERM.

+ Active participation in diligence, closing, and other matters relating to acquisitions and strategic investments.


Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Typically supervises individual contributors.


+ Bachelor’s Degree in management, finance, economics, related field or equivalent experience; Master’s Degree preferred.

+ 5 years of financial services industry, risk, business controls or compliance management experience preferred.

+ Extensive experience in FCRA management

+ Strong leadership, critical thinking and collaboration skills required.

+ Ability to influence peers, colleagues and managers across business and divisional Lines to Take action on complex, technical or sensitive topics with companywide impact.

+ Must be analytical and Possess Ability to interpret and apply policies and regulations across a large, complex business.

+ In-depth business or functional expertise as well as knowledge of applicable policies and procedures required.

+ Broad working knowledge of banking products and operations required.

+ Excellent presentation and interpersonal skills required.

+ Working knowledge of Microsoft products required.

+ For Investment Advisors: FINRA Series 7 and 63/66 licenses preferred.

+ Knowledge of the Securities industry and SEC / FINRA regulations is preferred.

Business Controls Manager - FCRA

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.

Business Controls Manager - FCRA

Full time
Cincinnati, OH

Published on 12/05/2022

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