In our Small, Medium, Corporate (SMC) and Digital Sales organization, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The Small and Medium Business (SMB) segment within SMC is at the leading edge of growth and transformation. It’s a tremendous growth engine for the company dedicated to bringing the Microsoft cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share and net new customers while enabling a high level of customer and partner experience.

The **Partner Success Manager** focused on **Azure** in SMB is accountable to the growth of the Azure consumption revenue through a set of key partners in an area. To be successful, you must have a deep understanding of the local market, customer success practices and up-sell/cross-sell motions across services/products and the respective routes to market. You will lead a v-team of key business partners from the partner, sales, technical implementation, and sales operations teams, driving Azure consumption revenue in SMB through the building and development of customer success practices among key partners to help them invest accordingly to address customer needs and accelerate their digital transformation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**

**Partner Solution Selling**

+ Identifies Azure sales and solutions opportunities, such as next logical workload on customer cohorts, and communicates them to partners.

+ Coaches partners on how to develop a consumption/usage practice including a plan to generate leads for a specific product. 

+ Leverages segment expertise to support partners by ensuring that they have access to the right capabilities as needed.

+ Resources such as Azure Migrate and Modernize incentives, Remote Monitoring and Management capabilities, Data Center Optimization (DCO), Azure Lighthouse APIs.

**Delivering Partner Success**

+ Develops consumption/usage customer practice building or enhancement plan in line with business goals, prioritizing the appropriate partners with the sales teams.  Instructs the partner on how to approach customer success as a practice to deliver results most effectively. 

+ Improves understanding of partners with tools and analyses (e.g., consumption patterns, propensity analysis).  Leverages customer targeting tools to identify optimal customer opportunities for partners to capitalize on (e.g., customer vertical opportunities). 

**Sales Performance Growth**

+ Manage Azure consumption revenue growth with key partners.  Run the rhythm of business (ROB) motion with partners to drive accountability to Azure customer success practice.  Work with the partner development manager to help address performance gaps. 

+ Shares customer insights and recommendations to shape Partner Success programs that drive customer retention, renewal, and consumption growth.  

+ Revenue, Average Revenue per Customer, & SMB priority metrics accountability

**Sales Execution**

+ Shares best practices and leverages expertise across team and advocates for strong coordination of internal resources to maximize sales efficiency.

+ Encourages and coaches partners on tools and resources to help exhaust all opportunities to develop relationships with existing customers.

+ Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

**Qualifications**

**Required/Minimum Qualifications**

+ 6+ years sales, industry channel sales, and industry sales experience

+ OR Bachelor's Degree in Engineering, Computer Science, Business, or related field AND 2 + years in sales, industry channel sales, and industry sales

+ OR equivalent experience.

**Additional or Preferred Qualifications**

+ Completed training and/or certification on these Microsoft technologies or similar information technology solutions or software applications: Azure - Microsoft Certified: Azure Fundamentals (AZ-900) or Designing and Implementing Microsoft Azure Networking Solutions (AZ-700) or higher.

+ Demonstrable sales hygiene & deal excellence discipline, using sales methods, processes and tools

+ Capacity to learn and retain knowledge about individual products and business solutions quickly and accurately

+ Strategic thinking & execution- Ability to develop sales and business strategy options, while also being able to successfully execute complex opportunities.

+ Experienced in orchestrating and leading virtual teams to develop and drive sales through various engines.

+ Experience selling business to business IT solutions and meeting revenue targets.

+ Delivers business impact with intentional planning, driving clarity to the team with consistent coaching rhythms, removing blockers and ensuring quarterly business budget goals are met

Partner Success IC3 - The typical base pay range for this role across the U.S. is USD $80,900 - $162,200 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,300 - $176,900 per year.

Partner Success IC4 - The typical base pay range for this role across the U.S. is USD $101,200 - $194,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .