**Merchant Services** is the global payment acceptance and merchant acquiring business of JPMorgan. Merchant Services is a leading provider of payment, fraud management and data security solutions, capable of authorizing transactions in more than 130 currencies. The company's proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.
The **Gateway Product Manager - Senior Product Manager** will join the Digital Connect domain product team focusing on our JPMorgan Payments Platform. The individual will be responsible for driving the vision, roadmap and direction for the products and related initiatives. The Senior Product Manager, will be responsible for driving the development of the product roadmap and for leading a cross functional team to deliver interconnected product capabilities across business units to drive value to the firm. This position requires a collaborative individual capable of understanding and navigating the impact of new products, enhancements, and brand mandate implications across multiple systems.
+ Establish thought leadership and drive strategy for the evolution and maturation of new products and services
+ Leader in the development of future products and services that impact Merchant Services and other lines of business
+ Responsible to partner with Operations and other business stakeholders to bring awareness and understanding of new products and services
+ Manage the delivery of major projects that can impact the way the business will operate
+ Create and evolve internal and client facing materials
+ Work closely with cross functional partners, and clients to understand merchant/client needs, changes in industry landscape, and help drive solutions that are meaningful for clients
+ Develop product roadmaps, business cases and other artifacts necessary to drive support for new product initiatives
+ Contribute to the financial success of product outcome, including pricing strategy for products/services
+ Deliver and maintain accurate, up to date marketing collateral for the product
+ Structure and present reporting and updates to senior management
+ Engage regularly with Field teams (Business Development and Relationship Management) to better understand client needs and solicit client feedback
+ Ensure that projects are completed in accordance with all Risk, Architecture and other relevant firm-wide guidelines
+ Deliver and/or coordinate product training and knowledge transfer sessions
+ Identify issues quickly, escalate and bring to closure, with a critical focus on client experience
+ Maintain relationships with partnership solution providers
+ Manage vendor relationship including monitoring SLAs, upkeep and maintenance of product
+ Provide product expertise to partners across the organization to resolve client issues
+ Bachelor's degree required/MBA preferred
+ Minimum of 7 years of experience in product management and development
+ Project Management experience a strong plus
+ Familiar with MS Office tools and Jira
+ Expertise in payments - acquiring/acceptance/payment processing and/or alternate methods of payments experience preferred
+ Team player and capable of building relationships with key business partners
+ Ability to work in a matrix organization and learn quickly
+ Deep understanding of product development lifecycle and deployment of new payment solutions
+ Talent for communication of complex business topics
+ General business strategy acumen
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans