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Lead Specialist, ServiceNow Architect

**Business Title:** Lead Specialist, ServiceNow Architect

**Requisition Number:** 57251 - 31

**Function:** Advisory

**Area of Interest:**

**State:** IL

**City:** Chicago


Historically, the travel requirement for this position has ranged from 80-100%. The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. For now, all KPMG business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. At some point in the future and with the safety of people as the critical factor, the travel requirement will likely increase, possibly to previous levels, but KPMG is committed to balancing client requirements with new delivery capabilities.

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Lead Specialist to join our KPMG Spectrum practice.


+ Participate in RFP responses and client contract development and provide technical design and architectural leadership to one or more teams and projects, to ensure applications are integrated and adhere to stated architectural and design principles and standards

+ Evaluate business requirements in the early stages of projects to determine what software, integration technologies, system architectures and patterns should be employed to meet business objectives efficiently

+ Provide technical design and architectural leadership, including documenting and diagramming solution architecture and drive the selection of services, technologies, development of standards and reference architectures

+ Communicate best practices by giving presentations, working with project teams and authoring content aimed at educating others about standards, strategies and otherwise defined best practices

+ Lead efforts for technology research, evaluations and proof of concepts (POC) and design solutions that reduce costs, increase efficiencies, provide more value and capabilities, reduce risks and increase security

+ Develop project estimates to design, build, deliver and run business solutions


+ Minimum three years of recent experience in hands-on ServiceNow (either system administration, User Interface modification or architectural knowledge) meeting client requirements and performing system tuning, programming JavaScript or other related technologies, developing on the ServiceNow platform including the customization of the core applications such as Portal, Case, Incident, Problem, Change and Service Catalog, Knowledge Management

+ Bachelors degree in an appropriate field from an accredited college/university, MBA or an advanced degree is preferred

+ Experienced in leading other technical team members to a desired solution-requirements review, code reviews, support and coaching

+ Experience configuring SLAs, Service Catalog, Workflow, Applications, Modules, Domains, Business Rules, Users/Groups, ACL's, SSO and working with Update Sets

+ Understanding of packaging and migration of configurations

+ Ability to tailor existing ITIL workflows to customer requirements using workflow editor and design of custom reports knowledge and basic data loading principles

+ Ability to travel as necessary

+ Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

**GL:** 4

**GF:** 15292