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SENIOR MANAGER OF DIGITAL DELIVERY-B&I

*Posted Date:* Apr 8, 2021 *A family of companies and experiences* As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! *great people. great services. great results.* Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. #Compass_Corporate *Summary* Compass Digital Labs is the leading digital and innovation company within Compass Group North America creating cutting-edge digital experiences for our clients. We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user’s actual needs. We design products and services to create experiences that improve the lives of our clients and users. Solving complex problems is not work, it’s fun and we are all here to dream up the most engaging solutions with the smartest people we know. Compass Group is the leading foodservice management and support services company with $17 billion in revenue in 2017. In 2018, Compass Group was named one of the Best Employers for Diversity, and in 2016 Fortune Magazine listed it as one of their 50 Companies Changing the World for their measurable social impact and innovation within Foodservice. *Job Description* This highly visible position in our Digital Services Organization will assume management of a team of project managers delivering front of house retail technology projects, including mobile ordering, point of sale systems, kiosks, digital signage, and cashless payment solutions. Incumbent will have responsibility for both strategic and tactical delivery of the technology, including: project planning and assignments, delivery process improvements, customer engagement, vendor management and financial oversight of department. The incumbent will interface directly with our Digital Strategy and Client Leadership teams, including treasury, infrastructure support, business operators and our client technology representatives, to manage and grow an exceptional digital program. *Responsibilities* * Direct and prioritize the work load of project managers, mentoring and coaching as needed, while serving as primary escalation point for customers, clients and team members * Communicate effectively across the organization to ensure that the team is aligned to the business’s digital strategy; support sales opportunities as needed * Ensure delivery of the highest quality work at the appropriate margins with a focus on client satisfaction * Monitor all aspects of project delivery lifecycle and technology roadmap for continuous performance improvements * Lead communications with the business and stakeholders regarding upcoming projects and ensure risks are identified and mitigated * Build strong inter-personal relationships with peers and key stakeholders to help drive enhanced solution delivery and customer satisfaction *Qualifications* * 10+ years experience managing project delivery teams; experience with retail front of house solutions a plus (POS, kiosk, etc…) * Experience in a higher education institution a plus, including interactions with student board plans * Experience with traditional project management practices; PMP certification recommended * Demonstrated experience forming cohesive and high performing delivery teams * Detail oriented with strong prioritization, time management and organization skills * Experience working in Microsoft suite of application required, including MS SharePoint, Excel, and PowerPoint * Outstanding written and verbal communication skills with the ability to communicate effectively at senior levels * Track record and uncompromising commitment to providing excellent customer service and value to our business at all touchpoints * Travel required – approximately 30% *Apply to Compass Group today!* *Click here to Learn More about the Compass Story* *Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.* *Req ID: * 521390 Compass Corporate Danita Blake SALARIED EXEMPT