Product Manager - Tech Delivery

Plano, Texas;Chandler, Arizona; Charlotte, North Carolina

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**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product owners or specialists to ensure they are aligning on priorities. Job expectations include ensuring delivery of products that meet client expectations, including features, security, availability, resiliency, timelines and costs.

+ The Messaging Infrastructure product manager’s role is responsible for maximizing the value of the enterprise midrange Messaging offerings leveraged by the Bank’s applications at scale. Job duties include setting the vision and roadmap for Messaging Infrastructure products, prioritizing the delivery, and effectively communicating to all partners. This role works closely with stakeholders to understand requirements and ensure alignment with the product priorities. The product manager is an expert in Messaging technologies, business or technology domain, and the industry.

**Responsibilities:**

+ Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain

+ Communicates the program vision and roadmap to stakeholders, product owners and the teams

+ Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses

+ Provides input into defining business capabilities and aligning them to products or creating new products to support them

+ Ensures product availability by partnering closely with demand and capacity teammates

+ Develops business cases for new products and additional features for existing products

+ Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends

+ Key Responsibilities

+ Product expert for Messaging capabilities including both on premise and Cloud offerings

+ Define the vision and roadmap for the Messaging products based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain. Drive product selection, RFx, etc.

+ Ensure alignment across Messaging product roadmaps to achieve portfolio objectives and support the financials and budget

+ Articulate roadmaps and features to Global Technology stakeholders and partners including CIO, Architecture Engineering, Production Support and Information Security

+ Define and prioritize features/epics in the program book of work

+ Represent product(s) within Messaging portfolio to control partners, e.g., Finance, Audit/Risk, Lines of Business

+ Continuously oversee product inventory, performance, lifecycle and risk to ensure product health

**Required Qualifications:**

+ BA or BS in Computer Science, Information Security or equivalent work experience .

+ Midrange messaging architecture experience within a large corporation is preferred

+ Knowledge of key technologies including IBM MQ, Confluent Kafka, TIBCO EMS or similar infrastructure platforms

+ 10+ years of experience as an infrastructure engineer or product manager in a related infrastructure technology

+ Experience working as a SME in a related infrastructure technology

+ Excellent written and oral communication skills including experience interacting with senior leadership and industry experts

+ Must have strong program management skills necessary to lead multi-discipline technology teams

+ Familiarity with general finance and accounting practices is preferable

+ Must have working experience in an Agile managed organization using products such as Jira Confluence

+ Must be a highly motivated, self-directed individual capable of supporting multiple large initiatives

**Desired Qualifications:**

+ Participate in cross-functional teams and ability to work effectively in a geographically dispersed team

**Skills:**

+ Financial Management

+ Influence

+ Solution Delivery Process

+ Stakeholder Management

+ Technical Strategy Development

+ Agile Practices

+ Analytical Thinking

+ Collaboration

+ Result Orientation

+ Risk Management

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.