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Business Support Manager - Wealth Management Operations/COO

Business Support Manager - Wealth Management Operations/COO

Jacksonville, Florida;Chandler, Arizona; Dallas, Texas; Pennington, New Jersey; Charlotte, North Carolina

**Job Description:**

We’re looking for an energetic self-starter to join the Wealth Management Operations team as a Project Manager. The successful candidate will support the Transformation and Operational Excellence work within Wealth Management Operations, leading diverse business activities including Op Ex process improvement initiatives with significant business impact and critical change initiatives, projects, issues and programs as assigned. This position will be highly visible across the Enterprise and requires a candidate who is comfortable with fast-paced work, demanding timelines and is capable of working independently. In addition to superb project management skills, the candidate must also be able to forge strong relationships throughout the organization to drive positive change and improve operational performance. The successful candidate will bring a passion for process analysis and design, deep critical thinking, and the proven ability to work collaboratively to solve business problems. Candidates should be open to learning new lines of business or functions, and demonstrate a willingness to fully partner with businesssubject-matter-experts.

In addition to superb project management skills, candidate must also be able to forge strong relationships throughout the organization to drive positive change and improve operational performance. The successful candidate will bring a passion for process analysis and design, deep critical thinking, and the proven ability to work collaboratively to solve business problems. Candidates should be open to learning new lines of business or functions, and demonstrate a willingness to fully partner with business subject-matter-experts, not solely manage through standardized processes and tools. This position will be highly visible across the Enterprise and requires a candidate who is comfortable with fast-paced work, demanding timelines and is capable of working independently.

**Required Skills:**

+ Organized, detail and process oriented with strong execution skills and ability to drive towards continuous improvement; experienced in process design

+ Proven track record of successfully managing multiple projects at various stages of the project life cycle

+ Data analytics expertise – analyze data / trends to paint picture of current state, distill key learnings and effectively present improvement recommendations

+ Confident stakeholder management, including experience in working with global senior Managing Directors

+ Refined presentation & communication skills; the ability to synthesize information, and communicate clearly with stakeholders

+ Creative problem solver with logical and systematic approach to solving problems

+ Able to effectively collaborate, influence and navigate the enterprise; research and resource information across the bank

+ Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences

+ Proficient with Microsoft Office tools (e.g. Excel)

+ Enthusiastic, energetic, determined and positive – especially under pressure, Intellectually curious and willing to learn and up-skill in new areas

**Desired Skills** :

+ 2+ years of Project and Issues Management experience

+ Ability to manage in a high volume, fast paced changing environment with good time management skills and the ability to manage teams

+ Excellent interpersonal, influencing, communication, and organizational skills and the ability to deliver across levels

**Job Band:**

H5

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

**Weekly Schedule:**

**Referral Bonus Amount:**

0

**Job Description:**

We’re looking for an energetic self-starter to join the Wealth Management Operations team as a Project Manager. The successful candidate will support the Transformation and Operational Excellence work within Wealth Management Operations, leading diverse business activities including Op Ex process improvement initiatives with significant business impact and critical change initiatives, projects, issues and programs as assigned. This position will be highly visible across the Enterprise and requires a candidate who is comfortable with fast-paced work, demanding timelines and is capable of working independently. In addition to superb project management skills, the candidate must also be able to forge strong relationships throughout the organization to drive positive change and improve operational performance. The successful candidate will bring a passion for process analysis and design, deep critical thinking, and the proven ability to work collaboratively to solve business problems. Candidates should be open to learning new lines of business or functions, and demonstrate a willingness to fully partner with businesssubject-matter-experts.

In addition to superb project management skills, candidate must also be able to forge strong relationships throughout the organization to drive positive change and improve operational performance. The successful candidate will bring a passion for process analysis and design, deep critical thinking, and the proven ability to work collaboratively to solve business problems. Candidates should be open to learning new lines of business or functions, and demonstrate a willingness to fully partner with business subject-matter-experts, not solely manage through standardized processes and tools. This position will be highly visible across the Enterprise and requires a candidate who is comfortable with fast-paced work, demanding timelines and is capable of working independently.

**Required Skills:**

+ Organized, detail and process oriented with strong execution skills and ability to drive towards continuous improvement; experienced in process design

+ Proven track record of successfully managing multiple projects at various stages of the project life cycle

+ Data analytics expertise – analyze data / trends to paint picture of current state, distill key learnings and effectively present improvement recommendations

+ Confident stakeholder management, including experience in working with global senior Managing Directors

+ Refined presentation & communication skills; the ability to synthesize information, and communicate clearly with stakeholders

+ Creative problem solver with logical and systematic approach to solving problems

+ Able to effectively collaborate, influence and navigate the enterprise; research and resource information across the bank

+ Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences

+ Proficient with Microsoft Office tools (e.g. Excel)

+ Enthusiastic, energetic, determined and positive – especially under pressure, Intellectually curious and willing to learn and up-skill in new areas

**Desired Skills** :

+ 2+ years of Project and Issues Management experience

+ Ability to manage in a high volume, fast paced changing environment with good time management skills and the ability to manage teams

+ Excellent interpersonal, influencing, communication, and organizational skills and the ability to deliver across levels

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Learn more about this role

Full time

JR-22045371

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Vicki Demarest

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

Business Support Manager - Wealth Management Operations/COO

Full time
Chandler, AZ

Published on 08/06/2022

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