Ski Operations Office Supervisor

Location

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

Job Description

Join our team and earn a free ski pass at Bretton Woods!!

*Now hiring for November 2025!*

Associate Benefits:

+ Free ski pass at Bretton Woods for new Associates and eligible household members.

+ Discounted lift tickets for friends and family

+ 25% off resort amenities including retail, food, spa, etc.

+ Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts

+ 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc

+ Excellent training and professional development

+ Leadership development programs, diversity and inclusion programs, work life balance

The Ski Operations Supervisor is responsible for o verseeing and assisting with the day to day functioning of the ski operations office and providing an exceptional level of guest service.

Responsibilities

+ Supervise the day-to-day business of the Operations Office including answering phones and responding to associate and guest inquiries.

+ Responsible for supervising the Snow Reporter and completing the snow report as needed.

+ Maintain office supply inventory and daily mailing needs.

+ Provide support to other departments as needed.

+ Monitor and respond to radio calls from other departments including ski patrol and lift maintenance.

+ Assist with administrative duties within the area .

+ Act as point person between other departments and coordinate with them to address guest issues.

+ Responsible for gathering guest survey information , responding to guest comments within the survey, updating email lists and provide information to managers regarding the survey .

+ Monitor guest social media sites ( Trip Advisor /Facebook) & Medallia and provide feedback based on guest comments to appropriate Department supervisors and managers.

+ Instill positive environment and strong work ethic.

+ A ssist guests in resolving queries regarding ski purchases including tickets, passes, ski school, rentals etc.

Qualifications

+ Strong supervisory and managerial skills required .

+ Knowledge of computer programs like Microsoft Word , Outlook, Power Point and Excel. Ability to learn new computer programs to assist in scheduling and payroll.

+ Strong communication skills presented with a positive and friendly manner.

+ Ability to create a team environment and maintain positive attitudes.

+ Ability to work nights, weekends, and holidays

+ Fulltime Seasonal position

Tools and Equipment:

+ Computer

+ Printer -Copier-Scanner

+ Telephone

+ Two way radio

Working Environment:

+ Interior of base lodge, in all areas of the base lodge.

+ Exterior of base lodge with exposure to weather conditions.

+ Subject to working in a crowded, fast paced environment, couldbe long periods of walking and standing, indoor and outdoor, with adverse weather conditions .

Schedule Requirements:

+ Winter schedule – Average 5 days per week, 40 hours/week. Saturdays and some holidays required.

Job LocationsUS-NH-Bretton Woods

Posted Date1 month ago(10/8/2025 11:08 AM)

Requisition ID 2025-128275

# of Openings 1

Category (Portal Searching) Ski Resort Operations