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Guest Services Manager

Overview

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

Job Fair THIS Friday, October 25th from 4PM - 7PM at The Bretton Woods Ski Area Base Lodge.

Join us for our Applications and Appetizers Themed Job Fair, for Free Food, Raffles, and On-The-Spot Interviews for all our open positions!

Apply online to save time!

To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.

Responsibilities

  • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
  • Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
  • Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
  • Participate with other members of management in developing plans to deliver special services to selected targeted markets.
  • Provide a "Welcome Call" to guests as required by management.
  • Be involved in resolution of as many guests' complaints as possible.



Qualifications

  • Must have at least 2 years of supervisory experience and front desk hotel experience.
  • Must be able to work in a fast paced environment and resolve issues on the spot.
  • Must have excellent interpersonal and communication skills.
  • Must be available for scheduling based on business demands to include nights, weekends and holidays.
  • Must be able to work a 50 hour work week.
  • Must have a valid driver's license and an excellent driving record.
  • Candidate must be able to successfully pass a pre-employment drug screening.


Omni Hotels and Resorts is an equal opportunity employer.

Guest Services Manager

Full time
Carroll, NH

Published on 10/05/2019

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