Boston Market Corporation
Field Trainer (Req #: 4940248)
High School/Secondary School Diploma or GED
January 25, 2021
43450 Ford Rd., Boston Market Location #501
Canton, MI, 48187, US
December 31, 2099
Title: Field Trainer Reports To: Operations Manager
Summary / Objective: Ensure training of and adherence to QSC standards in all restaurants within an assigned territory. Ensure QSC standards are integrated throughout the training programs within an assigned territory.
+ Conducts Key People process standards and behaviors evaluations and coaching inspections to ensure restaurants are providing a quality staff experience.
+ Conducts Key Customer standards and procedures evaluations and coaching inspections to ensure personnel is providing a quality experience to our guests.
+ Conducts Key Business process standards and behaviors evaluations and coaching inspections to ensure we are managing and monitoring key business controllables.
+ Conducts QSC standards and behaviors evaluations and coaching inspections to increase standards and key behaviors execution in restaurants to ensure food safety and quality are in compliance with regulatory and company standards (e.g. food safety, sanitation, HACCP, and specification compliance).
+ Ensures basic QSC training programs for crew, certified trainers, HSS, MIT and AMIT are executed up to company standards.
+ Ensures every certified trainer, HSS, MIT and AMIT are validated on knowledge, skills and abilities prior to being placed into position.
+ Communicates status of QSC standards evaluation and certified, HSS, MIT and AMIT training progress and validation on a weekly basis.
+ Assists in operations deployments and validation rollouts as needed.
+ Communicates standards evaluations findings to the manager on duty (MOD) following each audit and clarifies findings as needed in a collaborative manner.
+ Accumulates data and compilation of reports utilized for compliance verification, trend analysis, and continuous improvement actions with restaurants.
+ Completes 55-60 standards evaluations tri-annually (will include nights and weekends as needed).
+ Completes special projects as assigned.
+ Maintains behaviors and actions consistent with the company’s values and standards.
+ Works additional hours as needed.
+ Regular and punctual attendance.
+ Performs other duties as required and assigned.
+ Travels extensively via car and air in assigned market and across the country as needed.
+ Resides in the area of assigned territory.
Effective Communication, verbal and written
Execution Excellence and Reliability
Strong Work Ethic
Teamwork & Collaboration
+ Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
+ Move throughout the restaurant for extended periods of time (up to 10-12 hours per day).
+ Move 50 lbs. for distances of up to 10 feet.
+ Balance and move up to 25 lbs. for distances of up to 50 feet.
+ Understand and respond to team members’ and guests’ requests in a loud environment.
+ Perform basic math and understand finances and cost management.
+ Bend, stoop, and reach in order to load and spit chicken, stock shelves, serve customers, and clean the restaurant.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds.
Position Type/Expected Hours of Work
This is a full-time position, hours of work and days are typically Monday through Friday, 8 hour shift during the hours of 7:30 a.m. to 6:30 p.m. Work may be required on the weekends per business needs. In Q4 more additional hours may be mandatory.
Required Education and Experience
+ Ability to travel extensively via car and air in assigned market and across the country as needed.
+ Reside or relocate to a strategic geographical area designated by Boston Market within assigned territory.
+ High School Diploma or equivalent work experience.
+ 1 year of experience in the food industry, preferably in operations.
+ Demonstrated ability to communicate effectively with all levels of the organization, both verbally and in written format
+ Demonstrated ability to maintain composure and tact in difficult situations or discussions.
+ Demonstrated ability to uphold standards at all times.
+ Demonstrated ability to work independently and in collaboration with other business partners.
+ Demonstrated ability to learn, adapt to and communicate new processes and procedures.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Relationships/Contacts:Director of Operations; Area Managers; General Managers; Supervisor, Catering Sales & Field Support; Director, Catering Sales Support; Catering Sales Team; Senior Director of catering Sales; and occasionally other company executives/managers.
Boston Market Corporation is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, national origin, age, disability, gender, sexual orientation, marital status or veteran status.