Philanthropic Client Manager
Philanthropic Client Manager
Boston, Massachusetts
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**Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
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**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
Philanthropic Client Managers (PCMs) are experts in the management of philanthropic investment management and trust accounts. They are responsible for providing operational support and executing our fiduciary duties in compliance with all laws, regulations, policies and procedures. Philanthropic Client Managers are also responsible for considering account the unique aspects of their clients circumstances in order to proactively provide advice and solutions to clients in nonprofit and private philanthropy accounts. Additionally PCMs have shared responsibility with the Senior/Institutional Sales Director (ISD), ICA, PCA and National Practice Experts (NPEs) for the management and growth of their relationships and shared responsibility with the Market Philanthropic Executives (MPEs) and Institutional Client Executive/Director (ICE/Ds), as appropriate, for delivering client service and overall client satisfaction for their largest and most valuable relationships.
The Charitable Gift Fund, Bank of America’s donor-advised fund, allows high net worth clients to receive immediate tax deductions for charitable contributions and to recommend grants to public charities over time. In 2025 the CGF took in almost $2B in charitable contributions from clients and facilitated approximately $1.3B in grants to approved charities.
The CGF has grown 20%+ per year (AUM) over the last five years, outpacing growth in the Donor-Advised Fund industry nationwide. With ongoing investment in technology and its team, the CGF is preparing for projected further growth. This is an opportunity to join a tight-knit team in a growing line of business and to make positive impacts for clients and their charities.
As a member of the Operations team, this individual will provide high quality research, problem-solving and communications, primarily for financial advisor teams. This position will report to and share responsibilities with the Operations Team Lead and work closely with peer team members, the CGF Service team, and the CGF's outside vendor partner.
**Responsibilities include but are not limited to:**
+ Learning routines and developing knowledge to review and approve various transactions and documentation
+ Supporting and overseeing teammates conducting account opening and closing, money movement, account maintenance, etc.
+ Learning and ensuring compliance with regulatory and legal requirements for donor-advised fund policies and procedures
+ Developing in-depth knowledge of IRS, industry and CGF-specific guidelines for donor-advised funds
+ Alerting teammates and fiduciary manager re. any potential risk items and exposure
+ Answering incoming calls, emails and voice messages to address detailed questions most frequently coming from internal financial advisor teams
+ Following up promptly and thoroughly, carrying through to resolution and/or escalating for help as soon as needed
+ Accurately handling and processing a significant volume of work under daily/weekly deadlines
+ Meeting expectations in line with experience for productivity levels
+ Helping with project-based work as needed
+ Limited time off during year-end (due to giving season)
**Desired Skills and Attributes:**
+ Able to work and adapt in a fast-paced, collaborative, team environment
+ Able to listen actively and correctly identify issues/concerns
+ Able to develop trust, rapport and respect with CGF team members, financial advisor teams and vendor partners
+ Able to initiate proactive problem-solving approaches within the CGF risk profile
+ Able to multi-task effectively and work independently (and with the team)
+ Able to think critically, prioritize, make decisions, manage details and follow through 100% of the time
+ Able to exercise good judgment leading towards resolutions or escalations
+ Able to communicate clearly, professionally and efficiently on phone and via email with financial advisors for high-net-worth clients
+ Able to use Microsoft Office and learn additional systems
+ Able to work in-office in Boston minimum of 3 days per week
+ Able to work extended hours/overtime, especially during year-end
+ Customer service and financial services or non-profit/philanthropic experience preferred
+ Able to understand and evaluate transaction documents and details
+ Able to work with internal operations teams and vendor-partner team to resolve questions
+ Able to understand and analyze legal documents
+ Able to analyze and resolve complex issues
+ Able to handle calls with internal partners, outside institutions, and outside counsel
+ Able to review due diligence documentation re. charity and grant purpose eligibility
+ Able to manage revocations for financial advisor access to CGF DAF portal
**Desired Qualifications:**
+ Ability and inclination to learn and respond quickly, multi-task effectively
+ Experience in philanthropy/philanthropic services, DAF specific is a plus and would add value
+ Experience working in a Trust/Fiduciary setting and expertise in executing on the Fiduciary standard and related trust operational processing
+ Experience with high-demand client services
+ Ability to accurately and efficiently handle significant volumes of work
+ Experience in financial services ideally in the Philanthropic space.
**Skills:**
+ Analytical Thinking
+ Business Acumen
+ Client Management
+ Collaboration
+ Relationship Building
+ Active Listening
+ Business Case Review
+ Business Development
+ Client Experience Branding
+ Issue Management
+ Account Management
+ Strategy Planning and Development
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability_
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.