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Managing Director


The Massachusetts Port Authority (Massport) Board of Directors approved a development agreement and lease with Omni Hotels & Resorts to build a 1,000 plus room hotel on Summer Street in South Boston's Seaport District.

The 1,000 plus room Omni Boston Hotel at the Seaport is expected to open early 2021 and will be a one-of-a-kind, two-tower, luxury property. The new hotel, located at 450 Summer Street in South Boston's Seaport District, will feature a signature spa and fitness center, event terrace, elevated pool deck, multiple dining establishments, bar and a variety of retail venues. It will boast more than 100,000 square feet of meeting and event space and feature the largest hotel ballroom in Boston.

Job Description

The Managing Director serves as the primary strategic business leader of the Omni Boston Hotel at the Seaport as it prepares to open in 2021. This position is responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, marketing and revenue generation and delivering a return on investment to ownership. The Managing Director leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service programs and initiatives with the objective of hiring, developing and effectively engage a best-in-class workforce in order to meet and exceed guest expectations. In addition, the Managing Director builds and maintains relationships with key customers, civic and community leaders and influencers through personal engagement, vital to the opening of a new property.


• Sets goals and expectations for direct reports
• Identifies leadership and fosters career development
• Inspires and motivates team to achieve operational excellence
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market resort in order to continue to grow market share
• Supports the sales strategy by encouraging effective revenue management practices
• Reviews the STR report, competitive shopping reports and other resources to maintain a strong understanding of the resort's market position
• Identifies key drivers of business success
• Reviews sales goals and strategies to ensure alignment with positioning and pricing
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year
• Ensures capital expenditure funds are being budgeted and deployed effectively and within program
• Holds staff accountable for successful performance in a positive manner
• Utilizes an "open door" policy
• Communicates a clear and consistent message regarding resort goals to produce desired results
• Fosters associate engagement to providing excellent service
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
• Works collaboratively with the Convention & Visitors Bureau and Global Sales Offices to build and nurture strong relationships to aid the business objectives of the resort
• Provides strategic direction and direct support to ensure the success of the group sales team
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
• Participates directly in risk management issues and prevention, including legal and workers compensation
• Ensures accurate revenue, expense and labor forecasts and execution
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities
• Participates in loyalty program member relations to facilitate acquisition and retention


• 10 years' experience as a General Manager in a luxury hotel environment
• Previous experience in a large-scale hotel or resort environment
• College degree preferred in business, hospitality or related field
• Strong leadership skills
• Excellent communications skills
• Able to motivate team to provide best-in-class customer service
• Experience working in a heavy union environment a plus
• 10+ years of P&L responsibilities

Managing Director

Full time
Boston, MA

Published on 02/02/2020