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Front Office Supervisor - Women's Health - 3535 Pentagon Blvd - Beavercreek - FT/Days

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health Medical Group

+ Kettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas.

+ Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties.

+ Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.

Under the direction of the provider and/or practice leader, assists and delivers patient care duties, and provides administrative support and supervision throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

The Medical Receptionist Supervisor is responsible for:

+ Greets patients and all who enter the practice in a courteous/friendly manner.

+ Observes HIPAA guidelines for all patients and family members.

+ Answers telephone, screens calls, arranges appointments and referrals.

+ Charts, records, files, and updates with correct demographics, codes, procedures and insurance information; prepares new records, organizes files and maintains records.

+ Provide excellent customer service to all internal and external parties.

+ Answers patient billing questions; performs billing/bookkeeping functions (e.g. collecting co-pays, old balances, posting and balancing daily transaction sheets, preparing bank deposits, data entry of charges and codes).

+ Processes mail and maintains and tracks office inventories

+ Completes all work assignments in a timely manner.

+ Completes administrative duties as needed.

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Job Requirements:

+ High school diploma or equivalent required.

+ Ability to work independently and deal with people in a tactful, positive and professional manner

+ Previous front office experience or background in general office work

1-year experience in a medical/physician office setting preferred

Previous supervisory experience strongly preferred.

Requisition Number: 2023-44182

Shift: First Shift

Name: 772690 - OBGYN SOIN

External Company URL: http://www.ketteringhealth.org/

Street: 3535 Pentagon Blvd

FTE: 80 Hours Per Pay Period/FTE 1.0


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