DESKTOP SUPPORT SPECIALIST
REQUISITION ID 354273
WORK LOCATION: Johns Hopkins Hospital, 600 N. Wolfe Street, Baltimore, MD 21287
WORK HOURS: Day Shift, 8:30am to 5:00pm
Join an amazing global healthcare organization!
Excellent compensation package.
Awesome benefits, including dependent tuition reimbursement.
The primary role of the Client Specialist (CS) is to support computer hardware and various software installations, incident resolution, and upgrades according to JHH standards and guidelines. Utilizes the Helpdesk ticketing system to track work time and document efforts on all tickets in the queue. Manage and maintain individual work queue as well as contribute to overall management of group queue, communicate via e-mail and voicemail messages in a timely manner. Ensures that processes and documentation is kept up-to-date. Assists with software deployments and upgrades as directed by the Manager and/or Director. Performs hardware moves in a timely manner. Assists with technical evaluations of new desktop hardware and software as assigned to ensure products being evaluated meet JHH standards and technical requirements for long-term strategic goals. Maintains skill levels of current technology by using the educational resources to keep abreast of new deveopments in hardware and software advancements.
High School Diploma/GED
Two years related experience. Additional education can be substituted for experience.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.