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Desktop Support Tech

DESKTOP SUPPORT SPECIALIST

REQUISITION ID 354273

WORK LOCATION: Johns Hopkins Hospital, 600 N. Wolfe Street, Baltimore, MD 21287

WORK HOURS: Day Shift, 8:30am to 5:00pm

Join an amazing global healthcare organization!

Excellent compensation package.

Awesome benefits, including dependent tuition reimbursement.

Position Summary:

The primary role of the Client Specialist (CS) is to support computer hardware and various software installations, incident resolution, and upgrades according to JHH standards and guidelines. Utilizes the Helpdesk ticketing system to track work time and document efforts on all tickets in the queue. Manage and maintain individual work queue as well as contribute to overall management of group queue, communicate via e-mail and voicemail messages in a timely manner. Ensures that processes and documentation is kept up-to-date. Assists with software deployments and upgrades as directed by the Manager and/or Director. Performs hardware moves in a timely manner. Assists with technical evaluations of new desktop hardware and software as assigned to ensure products being evaluated meet JHH standards and technical requirements for long-term strategic goals. Maintains skill levels of current technology by using the educational resources to keep abreast of new deveopments in hardware and software advancements.

Education:

High School Diploma/GED

Work Experience:

Two years related experience. Additional education can be substituted for experience.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Desktop Support Tech

Full time
Baltimore, MD

Published on 04/13/2021

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