Senior Project Manager, Digital Commerce (Retail Online)
Operations and Supply Chain
+ Demonstrates a contagious level of passion and energy for the work that they deliver.
+ Excellent communicator across all levels of an organization, in both written and verbal formats.
+ Demonstrates ability to understand and explain sophisticated business processes, systems, and tools with a keen focus on upstream/downstream impact.
+ Brings proven expertise in project management across the full project lifecycle (conceptualization through completion).
+ Experienced with and comfortable working on global and/or regional scope initiatives while using either Waterfall and/or Agile project management methodologies.
+ Builds deep relationships with multi-functional partners and is always viewed as a trusted advisor and partner.
+ Interacts proficiently with a wide variety of technical and business teams, and naturally adjusts their communications and messaging for their intended audience.
+ A technical and analytical problem solver, and stitches between their work and the broader strategy.
+ Consistently challenges the status quo, and proposes new and creative solutions.
+ Demonstrates resourcefulness and creativity in their approach to solving problems.
+ Skilled in navigating an environment of ambiguity and uncertainty, making sound decisions for their teams, and can set direction in their work even when needed information or data may be missing or incomplete.
+ Forward thinking; must be able to see beyond the current state, identify risks/opportunities and drive their teams toward the desired objective.
+ Demonstrates confidence driving multiple medium/large scale initiatives simultaneously, and leads work optimally based on business needs and priority.
- Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams. - Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/go-live’s, retrospectives, and closeout. - Be the voice of their body of work. Communicate effectively and openly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required. - Build strong collaboration with teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio. - Collaborate with both business and technology teams to ensure project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure. - Strive for operational excellence by incorporating Apple’s standard methodologies for Project Management, to ensure consistent delivery of quality business solutions. - Quickly become and serve as a resource and technical SME for Retail Online in the area where your project work takes you.
**Education & Experience**
Bachelors, Masters, or MBA required. Certified PMP or Scrum Master a plus but not required.
+ - Minimum of 5-7 years of meaningful professional experience working within a product, project, or program management role.
+ - Must have experience working in a hands-on global role, with total ownership for driving initiatives in their portfolio.
+ - Demonstrated experience should include an interface role between business and technical teams.
+ - SAP end-user experience is desired (S4 HANA is a plus).
+ - Experience working with Contact Center and/or e-Commerce systems and technologies is a huge differentiator and is a preferred skillset.
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