**Job Number** 22110603
**Job Category** Sales & Marketing
**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
**Located Remotely?** Y
**Position Type** Management
Are you passionate about the power of big data, AI and machine learning to drive customer value? Do you enjoy maneuvering complex data sets to build elegant machine learning models? Do you go beyond building models to ensure they are actionable? Do you list Python or R as one of the languages you speak?!
Marriott, the world’s largest hotel company, is seeking someone like you to help enhance data science capabilities to drive customer engagement and value with the application of personalization marketing and Loyalty promotions. This role entails outstanding business to technical translation, structured yet creative thinking, cross-functional collaboration, hands-on model development and operationalization. This role is part of a highly visible team that is tasked with growth acceleration and reinventing customer experience for Marriott.
What you will do:
+ Develop and evolve applications of advanced analytics and predictive modeling by incessantly bringing external best practices and trends into an existing team of data-savvy analysts
+ Evangelize adoption of advanced analytics and pervasive data-driven thinking in Marriott culture
+ Work effectively with stakeholders to understand ambiguous business problems, assess data needs, develop/maintain best suited models and help/strategize deploying them in production
**Education and Experience**
+ 5+ years’ experience in the quantitative Data Analyst/Data Scientist or a related role with domain knowledge in customer and marketing, demonstrating progressive career growth and a pattern of exceptional performance AND
+ 4-year degree from an accredited university in Computer Science, Applied Mathematics, Data Science, Economics, Statistics, Operations Research, Engineering or other quantitative discipline
+ Master of Science from an accredited university in Computer Science, Applied Mathematics, Data Science, Economics, Statistics, Operations Research, Engineering or other quantitative discipline desired
+ PhD in Computer Science with an AI and Machine Learning focus with less than 5 years’ experience also considered.
+ Proven track record of developing, scaling and implementing statistical predictive models in customer facing environments
+ Minimum of 3 years of programming using: Python or R, along with stellar visualization and persuasive story telling
+ Proven ability to solve problems using the right data structure in the most efficient and effective way
+ Additional experience using the following tools is desired
**Management Skills and Discipline Expertise**
+ Strong desire to solve business problems using data and analytically based solutions. Demonstrated ability to find creative solutions to complex and challenging analytical problems.
+ Strong interpersonal skills and ability to work well with non-technical and technical audiences. Ability to explain complex information in a way easily understood by a non-technical audience. Demonstrated track record of generating insight through analysis and presenting the information in a manner which impacts key strategy or investment decisions.
+ Ability to work as a team member to achieve results in a teamwork environment.
**CORE WORK ACTIVITIES**
Support key Advanced Data Science activities
+ Provide predictive/propensity models for complex multi-channel programs, platform evaluations, and strategic planning
+ Develop and manage KPIs and analytics to monitor and manage the health of the full customer ecosystem
+ Lead the development and evaluation of algorithms that support Marriott’s “Customer Decision Engine” that drives personalization across all customer touch points
+ Prepares report summaries/presentations to communicate findings from analysis to senior management at Marriott corporate headquarters, regional offices, and individual hotels.
+ Presents analyses in a way that the information needs for stakeholders are appropriately prioritized, delivered timely and accurate.
Collaborate across Customer Experience , Brand and Marketing, Global Sales, Discipline and Continent Teams.
+ Perform complex analytics projects across broad set of stakeholders, clearly aligning on business and data needs, managing expectations, and delivering results in a timely manner.
+ Provide business-minded analytics and modeling support, both working well with data and demonstrating strong business acumen
+ Partner with the broader Customer Experience Analytics team, including Digital & Distribution and Marketing, Loyalty, and Media Analytics, to support the mission of the CX Analytics team
+ Provides guidance to Data Management and Reporting Teams on the creation and distribution of reports and dashboards for field and corporate stakeholders.
+ Support teams within Consumer Operations and Continent organizations in their efforts to leverage systems, technologies, and tools.
+ Collaborates in setting overall department analytic standards and policies, representing the perspective of globally-applicable and customizable analytic approaches that meet the needs of the business.
Provide Technical Support and Consultation
+ Marshals internal data management, reporting, analytic and research resources and, when appropriate, selects and manages external suppliers, ensuring timely, on-budget delivery on expectations.
+ Identifies and pilots innovative analytic and modeling techniques.
+ Keeps up-to-date technically and is a role model for the application new domain knowledge to the job.
This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?