Skip to main content

Housekeeping Shift Manager - Borgata



It is the primary responsibility of the Housekeeping Shift Supervisor to provide excellent customer service and create a safe and friendly environment for employees and guests by overseeing the day to day operations of assigned floors and to ensure the overall cleanliness of property rooms. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.


+ Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.

+ Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.

+ Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

+ Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.

+ Completes all duties in accordance with property standards and procedures and adheres to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.

+ Inspects guest rooms completely and thoroughly for cleanliness.

+ Enters or calls all statuses of guest rooms work orders, carpets, damages, etc.

+ Maintains knowledge of Hotel information in order to answer guest inquiries.

+ Maintains records including repairs needed, lost and found items, and quality of work completed by employees.

+ Completes daily worksheets accurately and in a timely manner.

+ Submits all required daily paperwork (including key sheets, task sheets, productivity, evaluations, etc.) to the appropriate Management team, using technology as needed.

+ Maintains all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH & BOH) are maintained, cleaned and organized.

+ Utilizes performance feedback, recognition, and training, and adheres to company policies, legal requirements as well as be knowledgeable of all duties.

+ Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.

+ Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to MGM Resorts International and Housekeeping policies and procedures.

+ Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.

+ Perform other job-related duties as requested.


Atlantic City, New Jersey

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email

Housekeeping Shift Manager - Borgata

Full time
Atlantic City, NJ

Published on 10/20/2022

Share this job now