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EMS Controller

The Mission Hospital Emergency Department in Asheville is part of a Level II trauma center and tertiary hospital serving 19 counties in Western North Carolina. We see about 300 patients a day and 3,400 trauma patients a year.

Essential Accountabilities:

  • Coordinates flow of EMS patients coming in and going out of the Emergency Department (ED) , freeing up the Nurse Unit Supervisor or Team Leader to assist with patient care and throughput in the Emergency Department.
  1. Answers incoming EMS calls via radio/telephone. Exchanges clear and concise medical reports and patient information between physicians, nursing staff, and other medical professionals as appropriate.
  2. Employs standardized terminology and communications techniques to relay information.
  3. Obtains report from outside facilities on patients being transferred to Mission Hospitals and coordinates with the House Supervisor and Medical Communications (MedComm) of estimated time of arrival and room assignment.
  4. Communicates the arrival of critical patients to the Health Unit Coordinator (HUC), for example (code trauma, trauma alert, code STEMI, code Stroke) so appropriate measures can be implemented.
  5. Monitors the Capacity Management board for bed admission assignment. Communicates clean room assignment to RN. Notifies receiving unit of pending patient transport and documents conversation in the transfer comments section of the electronic medical record.
  • Observes cardiac telemetry monitors. Must be able to pass a telemetry exam. Must have proficient keyboarding skills and ability to multi-task.
  1. Observes cardiac telemetry monitors for abnormal vital signs and cardiac arrhythmias.
  2. Communicates pertinent information to assigned RN.
  3. Prints and records telemetry strips on arrhythmia flow sheet so it can be documented within the patient's chart.
  4. Ensures tele-strips and 12-Lead EKGs from incoming EMS units are placed on cardiac arrhythmia flow sheet and placed in patient's chart.

Skills, Knowledge, Abilities :

Required Education: EMS Certificate with Community College or Associate of Science in EMS. Must complete and maintain continuing education or re-certification class as required by NC OEMS.

Preferred Education: Bachelors of Science in EMS

Required License: North Carolina EMT-P certification, North Carolina EMT-B, Licensed Practical Nurse (LPN), or Certified Nursing Assistant (CNA) with previous emergency medical services (EMS) experience. Must obtain BCLS.

Preferred License/ EMT-Paramedic or EMT-Basic certification and ACLS certification


Required Experience: 2 years pre-hospital or hospital experience

Preferred Experience: EMS, paramedic or telecommunications experience

Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.