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Hardware Technician

Description

Job Description:

The IT Hardware Technician will be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. The successful candidate will possess a professional customer-focused attitude, strong communication skills, and strong ethics.

Primary Responsibilities

+ Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.

+ Diagnose and resolve problems with desktop systems (Win 10), printers, digital senders, mobile devices and other standard office equipment.

+ Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM’s, and laptop imaging and issuance.

+ Provide Tier II/III service support to customers in person and over the phone with minimal to no direct oversight.

+ Provide input and update to standard operating procedures.

+ Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.

+ Take part in organizations change management process.

+ Participate in or lead special projects and day‐to‐day operations as needed or assigned by the Site Lead.

+ Interact daily with supervisor, peers, and customers.

+ Provide polite and friendly customer service.

Basic Qualifications

• Requires BS degree or equivalent experience and less than 2 years prior relevant experience. •Possess strong troubleshooting skills. •Experience with Microsoft Service Manager ticketing system. •Currently possess DoD IAT at Level II certification, Security+ce and Computing Environment (MTA/MCSA-Win 10). •Currently possess an active TS/SCI security clearance.

Preferred Qualifications

•Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and complex assignments and ability to provide over the phone troubleshooting. •Experience working with demanding, high ranking customers and staff.

External Referral Bonus:Eligible

Potential for Telework:No

Clearance Level Required:Top Secret/SCI

Travel:Yes, 10% of the time

Scheduled Weekly Hours:40

Shift:Day

Requisition Category:Professional

Job Family:Hardware REQNUMBER: R-00038699

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Hardware Technician

Full time
Arlington, VA

Published on 08/21/2020

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