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Learning Delivery Specialist

**GET TO KNOW ALORICA**

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

**JOB SUMMARY**

Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

**JOB RESPONSIBILITIES**

• Conducts new hire, program revision and remedial training following instructional guides

• Evaluates trainee performance

• Provides written evaluations of employee performance to management as required

• Maintains positive, consistent communication with departments and corporate staff

• Reports on progress of assigned projects to Training Manager

• Maintains ongoing dialogue with department heads as needed

• Maintains accurate training records

**OTHER RELATED DUTIES**

• Perform other duties as assigned

**QUALIFICATIONS**

Minimum Education and Experience:

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred

• Two (2) years’ experience in training and/or customer call center experience

Knowledge, Skills and Abilities:

• Demonstrated knowledge of adult learning techniques and best practices in training delivery

• Demonstrated knowledge of specific account provisions, products, and policies

• Ability to communicate effectively both orally and in writing

• Excellent listening skills

• Demonstrated proficiency of presentation skills

• A wide degree of creativity and latitude is expected

• Knowledge of Microsoft Word, Excel, and PowerPoint

Work Environment:

• Ability to work in a fast paced, ever changing environment

Physical Demands:

• Some domestic travel

• Ability to stand while conducting training classes

• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

**Equal Opportunity Employer – Veterans/Disabled**


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