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KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager

**Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager

**Requisition Number:** 112798 - 63

**Function:** Business Support Services

**Area of Interest:**

**State:** NM

**City:** Albuquerque


Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Software Lifecycle Console Manager & License Desk Service Delivery to join our Global Procurement team which is part of KPMG International organization.


+ Function as the Application Owner and Manager for the KPMG Software Lifecycle Console (KSLC) application; serve as expert on all functional areas of the console (holistic view) as well as the business owner of the technology and application used to run the software operations; bring together Global Procurement, the Reseller, business stakeholders, Global Technology & Knowledge, and 3rd party developers to manage KSLC roadmap/lifecycle

+ Manage and prioritize KSLC application bugs and enhancements, and drive planning, timely application releases and communications; anticipate changes to and oversee maintenance/validation of key data lists within the KSLC (such as ensuring the product table, Global cost centers, country and entity lists, users, and more, are updated when required by appropriate parties); and monitor console adoption and end user experience by analyzing metrics, soliciting stakeholder feedback, and driving improvements

+ Lead and supervise all aspects of the outsourced License Desk ensuring supplier is held accountable to deliver all contracted services in accordance with the contracted service levels; ensure that the contracted service description meets the requirements for KPMG International for an outsourced License Desk; drive the operational governance for the outsourced License Desk services ensuring all contractual deliverables are met and services are meeting required SLA's; steer optimization, automation, and continuous improvement in the outsourced License Desk Service

+ Direct the development and maintenance of Global Procurement's software ordering processes; act as the first point of contact for any technical issues or updates to the console and is accountable to ensure issues are resolved in a timely manner; conduct regular reviews of existing processes, standards and practices to identify opportunities to improve efficiency, effectiveness and/or better align to client needs; conduct research to identify best practices

+ Design and implement new processes/standards or re-engineer existing processes/standards; partner with key internal KPMGI stakeholders to ensure compliance with KPMG's regulatory, financial, legal and risk management requirements; provide advice and support to Global Procurement and/or member firms on new/updated processes and standards; maintain and update all documentation pertaining to system operations and trainings

+ Act as the primary relationship manager for the Software Procurement Operations with the Global Procurement team, member firms, business units, stakeholders, outsourced License Desk, and software resellers; engage stakeholders in continuous conversation to pass on new information and solidify partnerships for future procurement activities; inform business units of Global Procurement's performance against expected measurement criteria; maintain ongoing productive relationships with suppliers and resellers to review analyses on key Business Services deliveries


+ Minimum five years of recent and related business experience

+ Bachelor's degree from an accredited college/university with a relevant business experience

+ Possess Microsoft certifications: 365 Certified / Power Platform Fundamentals

+ Demonstrated experience with Software procurement negotiation and/or software procurement operational management

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work ( '.

Follow this link to obtain salary ranges by city outside of CA:\_9\_24

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

**GL:** 4

**GF:** 15313

KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager

Full time
Albuquerque, NM

Published on 06/13/2024

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