AVP / Branch Manager

  • HomeTrust Bank
  • Charlotte, NC, USA
  • Jun 30, 2017
Financial Services

Job Description

Location : 100 Queens Rd., Suite 100, Charlotte, NC 28204
Hours: 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri
The Branch Manager (grade 8) serves as a sales and service coach. Primary responsibilities include driving Branch deposit, loan, investment and customer service performance level results. Directs, leads and executes a plan for achieving these results through superior sales and service behaviors and activities by entire branch team. Conducts regular sales meetings and coordinates strategy with Regional Manager. Responsible for selection, retention and development of top retail sales and service talent, and preparation and conducting of timely performance reviews. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy.
Specific Job Functions :
  • Drives branch performance results to meet/exceed branch sales/service goals.
  • Manages retail staff directly, utilizing Verint Staffing software, ensuring that branch is consistently staffed with security and customer service in mind.
  • Works in collaboration with Retail Management in establishing branch and individual sales and service goals.
  • Coordinates and/or conducts regular branch sales and service meetings.
  • Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates.
  • Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals.
  • Develops and implements strategies and tactics to market banking services. Works with Branch staff to meet sales/service objectives.
  • Responds to inquiries concerning customer service needs.
  • Cross-sells and refers financial institution products and services as appropriate .
Knowledge/Skills Required :
  • Skilled sales/service leader with thorough knowledge of the sales/service process.
  • Proven developer of sales/service teams.
  • Thorough knowledge of all HomeTrust retail consumer products and services.
  • Knowledge of loan and deposit processing functions and related requirements and procedures.
  • Excellent attention to detail, organizational and communications skills.
  • Successful completion (as required) of in-house training programs (if available), or approved outside training programs equivalent to;
  • Complete as required due to previous experience, HTB teller and CSR training programs within 2 years of accepting position.
  • Complete HTB Coaching training program within 1 year of accepting position .
Physical and Mental Qualifications :
  • Ability to understand and use Bank policies and procedures to support positive customer interactions.
  • Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations.
  • Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly.
  • Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority.
Personal Traits :
  • Presents a professional, business-like manner and appearance.
  • Sales and service aptitude and ability. Earns quick credibility.
  • Excellent skills at building and maintaining relationships.
  • Coach/mentor/developer of others.
  • Highly developed communication and presentation skills.
  • Ability to resolve customer concerns/issues in a positive way.
  • Focus/desire to serve customer needs and provide excellent customer service.
Job Requirements :
  • High school diploma or equivalent required, Associates or Bachelor's Degree preferred
  • Proven sales performer with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC.
  • 5+ years of experience in sales and service leadership roles.
  • Above average PC and technology skills. Ability to use applicable software and operate branch automation systems.
  • This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration .
EOE/Protected Veterans/Individuals with Disabilities