The Coordinator, Pre Access Services in the Revenue Cycle Patient Access department is responsible for completing pre-registration and financial clearance functions for scheduled hospital and physician services. The Coordinator interfaces directly with physicians, practice staff, payer representatives and patients on a daily basis, to ensure complete and accurate information is documented prior to date of service. This role completes all patient data fields required for registration, including demographics, insurance eligibility and necessary prior authorizations as required by governmental and commercial payers. Expected medical expenses, co-pays, coinsurance and deductible amounts for scheduled services are discussed with the patient for collection. When applicable, this role assists patients in understanding their options and resources available to help cover medical costs. The ability to multi-task in multiple business office / practice management systems and offer exceptional customer call service is the foundation of this role.
Required Education: High school diploma or equivalent.
Preferred Education: Associates Degree or higher
Required Experience: Minimum two years' experience in a related healthcare field or in lieu of healthcare experience, 5 years of work experience in business, retail or banking environment.Strong written and verbal communication skills.
Preferred Experience: Five years of experience in a medical services front office, coding, customer call center, insurance benefits and authorizations, or medical collections position. Experience with Cerner Millennium, Allscripts Enterprise Practice Management System, Healthquest, Artiva, Insurance claims and Medicaid eligibility.Qualified Spanish-speaking applicants encouraged to apply.
ABOUT MISSION HEALTH
Mission Health, an operating division of HCA Healthcare, is based in Asheville, North Carolina and is the state's sixth largest health system. In 2018, for the sixth time in the past seven years, Mission Health has been named one of the nation's Top 15 Health Systems by IBM Watson Health (formerly Truven Health Analytics). Mission Health is the only health system in North Carolina to achieve this recognition. Mission Health operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, long-term acute care provider Asheville Specialty Hospital, and the region's only dedicated Level II trauma center. With approximately 12,000 colleagues and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. For more information, please visit missionhealth.org or @MissionHealthNC .
Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.