Lead Spa Concierge

  • Omni Hotels
  • Bretton Woods, Carroll, NH 03575, USA
  • Jul 13, 2019
Hospitality / Restaurant / Food Service Salon / Spa / Fitness

Job Description


Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

Ensures a high standard of service and hospitality in the Spa Issuance, locker, facility and Lounge areas to maximize guest and member satisfaction.


  • To welcome, check-in and familiarize all guests and members with the locker room and facilities.
  • To provide personal attention to the guests.
  • To be a source of information for guests with regards to Spa and Resort operations.
  • To maintain to highest standards of cleanliness, neatness and organization; the entire locker room areas, including but not limited to showers, vanity area, lockers, toilets, sinks, counter tops, mirrors and floors, the lounges, including refreshment tables(s); in order to ensure personal service in a hygienic and immaculate environment.
  • To maintain to highest standards of cleanliness, neatness and organization; the indoor pool, changing rooms and fitness studio as stated above for the Spa locker room areas.
  • To be cross-trained in some of the reception desk duties such as conduction tours, understanding the spa software, etc.
  • To provide personal attention to the guests.
  • To ensure a pleasant visit for each guest.


  • Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa.
  • Flexible schedule including weekends and holidays is required.
  • Previous supervisor experience preferred.
  • Previous spa concierge experience required.
Omni Hotels and Resorts is an Equal Opportunity Employer.