Overnight Bell Person

  • Omni Hotels
  • Atlanta, GA, USA
  • Jan 11, 2019
Hospitality / Restaurant / Food Service

Job Description


Atlanta Hotel at CNN Center

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni CNN's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.

Job Description

To provide assistance and services for all guests, beginning in the lobby and carrying throughout the hotel stay, in order to ensure pleasurable accommodations and efficient handling of all guest needs.


Use friendly and appropriate expressions when engaging guests; engage in conversation with as many guests as possible.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
Store luggage according to hotel policies and procedures; assist, retrieve and load luggage for guests.
Be familiar with parking validation procedures.
Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests and taxi/shuttle scheduling as needed.
Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms.
Ensure that the public areas, bell closet are maintained, clean and tidy.
Follow-up with guest complaints to ensure that any problems are resolved by adhering to the service recovery process.
Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas.
Utilize bell carts effectively and with caution.
Ensure the floor is covered 100% of the time, including the Front Desk.
Direct guests to the Front Desk or meeting rooms & aid guests in locating other areas of the hotel (walk them to destination if possible).
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Be familiar with local attractions and businesses. Be sure to recommend on-site venues first.
Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, GHA, Laundry Services, and Omni Kids Program).
Be familiar with all hotel facilities (F&B Outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space & Parking Garage).
Be familiar with the inter-relationship between the different departments (to include Ideal Services, Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering and Purchasing).
Attend all designated staff meetings and training sessions.
Understand the importance of our Medallia scores.
Proper phone etiquette; answering the phone with a smile in your voice.
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Deliver personalized, memorable guest experiences by utilizing the Power of One.
Perform other duties & special projects as assigned by the management team.
Proper phone etiquette; answering the phone with a smile in your voice.


Minimum 1 year in customer service position, with direct customer contact.
Experience in the hospitality industry preferred.
Excellent communication and customer service skills.
Ability to multi-task and respond to various guest requests within short periods of time.
Works well with other, pro-actively serving as positive team player.
Ability to lift, push and pull fully stocked bell carts and other objects up to 50-100 lbs. Requires bending, squatting and extended periods of time walking and standing, in all type of weather conditions.
Willingness to work flexible schedule including mornings, nights, holidays and weekends.
Must be able to work Sunday - Thursday overnight.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assist