Serves as the primary point of contact for appointment scheduling with new and existing patients. Coordinators may schedule for practices, hospital and ancillary services across the health system. Coordinators may relay patient concerns, medication refill requests, create and send messages to clinical staff, provider or office staff per protocol via Power Chart Ambulatory accurately and timely to the practice. Coordinators may also assist patient by giving directions or a fax number to a practice or by following up on a referral. Coordinators consistently deliver high quality customer service to the patients, community, businesses and practices we serve. Coordinators must be able to listen to complex situations to prioritize the needs of the caller and research the callers request to the fullest to ensure accuracy and best patient care. Coordinators are to remain calm in stressful situations when a patient is calling with an emergent request and at times and may have to call 911 per protocols and guidelines. Coordinators must be thorough when entering in patient demographics, verifying insurance information, reviewing HIPAA information, previous appointment history, scheduling an appointment, or when sending a message in Power Chart Ambulatory.
Required Education: High school diploma or GED
Preferred Education: Courses in medical terminology and basic anatomy.
Required License: None
Preferred License: None
Required Experience: Must possess excellent customer service and phone skills. Must have strong computer skills with ability to type with moderate speed and maintain accuracy.
Preferred Experience: One year in a medical office scheduling appointments and using scheduling software. Course in medical terminology. Customer Service background in a call center.