Responsible for providing direction to the Environmental Services department. Provides leadership and manages a 24-hour operation (three shifts) at Mission hospitals and facilities. Provides support and accountability to ensure the quality and cleanliness of the facilities. Supports team member and patient experience initiatives by developing, implementing and monitoring consistent training, operational processes and quality programs. Ensures the safety and cleanliness of the hospitals by collaborating with Infection Prevention, all departmental partners and vendors/contractors. Manages and controls financials which includes labor expenses, operating supplies and equipment. Analyzes and interprets data and trends to develop and implement tactics to improve departmental productivity and efficiencies. Delivers high level of service to our patient and team member experience across the system. Communicates with team members and leaders across and at all levels of the organization.
Required Education: Bachelor's Degree plus 3 years of experience in healthcare environmental services/ housekeeping leadership experience or an Associates degree plus 5 years of healthcare environmental services/ housekeeping leadership experience.
Preferred Education: None
Required License: None
Preferred License: Registered Executive Housekeeper (REH) or Certified Executive Housekeeper (CEH).
Required Experience: Experience in a similar role in hospitals with a minimum of 500 beds. Computer skills including word processing, spreadsheets, internet and intranet software, e-mail. Experience with bed Management software such as Capacity Management, Epic or others. Experience with checking and inspecting, and evaluating environmental cleanliness both by observation and through evidence based testing of surfaces using devices, products, and or processes (ATP meters, fluorescent gel products/ UV lights). Experience with JCAHO, Department of Health, or other regulatory auditing agencies.
Preferred Experience: Bilingual Skills. Experience managing culturally diverse groups of staff. Experience in floor care cleaning- cleaning, scrubbing, stripping, finishing of hard floors. Hot water extraction, spotting, cleaning and interim surface cleaning (bonneting) of carpets/ or has program certification with an accredited cleaning agency such as the Institute of Inspection, Cleaning, Restoration Certification (IICRC).